Aug 19, 2016
Lawyers’ clients are not being told of their right to complain about poor service despite a regulatory obligation to ‘signpost’ the ombudsman scheme, the Legal Ombudsman claims. Apparently of 100 cases it dealt with, 72% of complainants said...
Aug 15, 2016
Sometimes when one is wrapped up in a dispute it can be difficult to find the way forward and to get perspective on the situation. This is where mediation can help, by bringing the parties together to talk about the things that actually matter. Don’t hesitate!...
Aug 12, 2016
We recently had to have a vehicle repaired and it took over 8 visits to the garage in question. That got us thinking. All businesses are required to signpost customers to ADR when complaints cannot be resolved. That includes motor repairs and sales. Mediation...
Aug 10, 2016
For parties wanting to mediate in Manchester we have a special arrangement with the Chamber of Commerce on Deansgate to use their facilities including meeting rooms. So, don’t hesitate – mediate in Manchester!
Aug 8, 2016
Increasing Court fees are leading to people avoiding Court. One way of doing this is to mediate early on, before issuing proceedings. The Courts encourage parties to mediate and can make a costs order against parties if they refuse to do so. The body which compiles...
Aug 6, 2016
Lord Justice Briggs in his report on the structure of the Civil Courts says that “there appears to be a particular shortfall in the potential penetration of mediation in relation to personal injuries and clinical negligence claims. Feedback …...
Aug 6, 2016
All businesses are obliged to provide details of a certified ADR Provider following an unresolved complaint, but not obliged to use ADR. It is not known who Argos puts forward or whether they use ADR, but the following case is an example of a customer complaint...
Aug 4, 2016
Nearly half of small businesses in Britain are failing to seek legal advice for legitimate potential claims, research shows. Concerns over legal fees and the amount of time required to mount a legal action were cited as the main reasons dissuading the nation’s...
Aug 1, 2016
ProMediate has a panel of mediators who specialise in dealing with personal injury and clinical negligence disputes. In a previous post, we explained that NHSLA published its annual accounts recently and how mediation can save legal costs. The NHS Litigation Authority...
Jul 30, 2016
A decision illustrates dangers of not complying with pre-action protocols, which includes mediation and ADR. In Nicole Chapman v Tameside Hospital NHS Foundation Trust (unreported, 15 June 2016) the County Court ordered a defendant to pay the costs of a claimant who...
