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Customer Feedback

Contact Us: 0203 621 3908 OR 0782 796 1764 OR enquiries@promediate.co.uk

 

We take our customer service standards very seriously and always strive to improve what we do.

Please complete our customer service questionnaire by clicking logo below and/or please leave a review on Google.
https://search.google.com/local/writereview?placeid=ChIJ0QHzV3rjekgRX8K58ZjUGXk

 

 

 

 

 

 

Annual Report 1 October 2016 - 2017

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 General:

The clients were delighted with the result, and are grateful for your assistance in resolving it. We were very satisfied with the outcome.  My client was very happy and is now a convert to mediation. Nothing beats a professional and personal approach. You conducted yourself with me with the greatest respect. I was impressed by the way in which you handled the negotiations. The matter was done and dusted by 3pm which must be a record in a full day’s mediation! Can I just say thank you to you for your assistance with the settlement.

I just wanted to convey my client’s thanks for your patience and perseverance in bringing about a settlement last week. I thought that your style of mediating was perfectly suited to the dispute – a sentiment that was echoed by Counsel.

Consumer disputes feedback:

Fantastic service – so easy to use – was put at ease straight away.  Promediate helped me to resolve a recent insurance policy dispute.  They were extremely friendly helpful and knowledgeable.  I would highly recommend their services. [ProMediate] gave good advice when we were in dispute with a service provider.  [The mediator] acted quickly and advised us on our next steps.  Would definitely recommend. The response I received to my enquiry was extremely useful in pointing me in the right direction, so much so that I no longer feel that I am floundering but have a more clear cut course of action. 

ProMediate resolved my issue that had been dragging on for over 3 months in only a matter of days – a very effective service.
Federation of Small Businesses:
Your contribution to FSB’s research into small business dispute resolution and the E&W Civil Courts was incredibly helpful in enabling me to get a better understanding of the good and the bad of the current dispute resolution landscape in E&W and ideas for improvement.
Peter Causton

Don't Be Shy. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!

click2resolve

ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:

Cost to businesses:

Value of Goods or Services

Up to £1,000                                         – £50 plus VAT

– £2,500                                                  – £75 plus VAT

– £5,000                                                  – £100 plus VAT

– £7,500                                                   – £125 plus VAT

– £10,000                                                 – £150 plus VAT

Payment can be made here for individual disputes:

Business Membership fee £100 plus VAT – sign up here……

Cost to Consumers:

Value of Goods or Services

Up to £1,000                                          – £10 plus VAT

£2,500                                                     – £25 plus VAT

£5,000                                                      – £50 plus VAT

£7,500                                                       – £75 plus VAT

£10,000                                                    – £100 plus VAT

The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.

Payment by Consumers can be made here……

Mediation Set up Service

If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.

In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!

When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.

Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.

We charge the following fees for contacting the other party in this way:

Value of Goods or services:

Up to £1,000 – £10 plus VAT

– £2,500       – £25 plus VAT

–  £2,500 upwards – £50 plus VAT

If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)