Coronavirus - Resolve Business Disputes
All of our mediators are able to mediate online using Zoom/Microsoft Teams.
Online mediations are easy to arrange and attend while working from home without the risk and cost of travel.
To watch our short free webinar on resolving claims during the health emergency please follow the link: Share recording with viewers:
https://us02web.zoom.us/rec/share/vZ1PdZLcp2ROEo3V8k_ic5FwG5ymX6a80ClIrvVZn0nBoPddvIgiHoipYFRk_vsF Password: 7b$#Us@U
Here is a link to a video of an online mediation simulation:
HOW DOES ONLINE MEDIATION WORK?
Online mediation is easy to arrange. These are the steps to follow;
1. Contact us to select a mediator and with dates of availability.
2. We send out the mediation agreement and a link to Zoom. Zoom can be downloaded for free www.zoom.us
3. The parties email the key documents and position statements to us prior to the mediation and they are kept secure.
4. On the day you log in to Zoom and the mediator will start the process with the usual opening session and explain how the mediation will proceed.
5. The mediator can speak to each party separately and each virtual room can involve more than one person so they do not need to be in the same place. There is a virtual wall between the rooms.
6. Documents can be viewed and amended on screen if required. This includes any settlement agreement which can be signed online or emailed between the parties.
What is the Cost?
Mediation is always good value compared with the cost of litigating and losing time and business. We have a scale of fixed fees starting at 500 GBP per party plus VAT for a full day, but we also offer time limited mediations
Our specialist mediators have an unrivalled in depth knowledge of dispute resolution and litigation. www.promediate.co.uk/who-we-are/find-a-mediator/
We offer mediation services to individuals, companies, solicitors, insurers and public sector bodies. We abide by the European Code of Conduct for Mediators and have over £1M professional indemnity cover.
Recent Blog Posts
Learn from the top thought leaders in the industry.
An annual audit of the mediation profession carried out by CEDR reports that the overall settlement rate for mediation is 93%. This can give people confidence that if they mediate they have a very good chance of resolving their dispute on the day or soon afterwards....
Is ADR working for consumers? Most consumers who use our mediation service and leave a review give us 5* reviews so we must be doing something right. We are currently offering a free trial of our ADR mediation service to businesses. Which? has published a report on...
Being in business is a naturally competitive landscape. Your very goal is to succeed over your peers in winning over potential customers in whatever market you find yourself in. This has always been the case, but in the digital age that people today find themselves...
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If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!
ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:
Cost to businesses:
Value of Goods or Services
Up to £1,000 – £50 plus VAT
– £2,500 – £75 plus VAT
– £5,000 – £100 plus VAT
– £7,500 – £125 plus VAT
– £10,000 – £150 plus VAT
Payment can be made here for individual disputes:
Business Membership fee £100 plus VAT – sign up here……
Cost to Consumers:
Value of Goods or Services
Up to £1,000 – £10 plus VAT
£2,500 – £25 plus VAT
£5,000 – £50 plus VAT
£7,500 – £75 plus VAT
£10,000 – £100 plus VAT
The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.
It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.
Payment by Consumers can be made here……
Mediation Set up Service
If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.
In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!
When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.
Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.
We charge the following fees for contacting the other party in this way:
Value of Goods or services:
Up to £1,000 – £10 plus VAT
– £2,500 – £25 plus VAT
– £2,500 upwards – £50 plus VAT
If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)