ProMediate Mediation Services - What we do
Arrange a mediation
Find a mediator for civil, commercial, property or workplace disputes
We offer training in mediation and alternative dispute resolution
We are a long established mediation provider with a panel of expert civil, commercial, property and workplace mediators. We have mediators around the UK and can mediate in person, online remotely, or by telephone. We also provide mediator training. We are currently registered with the Civil Mediation Council as a Mediation Provider and Training Provider.
We have a flexible and friendly, personal approach so why not get in touch and we will try to help?
Peter Causton, Director and Mediator answers some questions
What is Mediation?
Mediation is a journey between parties in conflict which hopefully ends in a mutually acceptable resolution, which can be less stressful and costly than litigation. The mediator plays an important role in the process, helping the parties to understand their options, the risks they face and to work towards resolving their differences. Mediation is a voluntary and confidential process. The participants remain in control of the process throughout and the mediator does not impose a solution to the problem. It is more informal and less costly than going to Court and it is not necessary always to have legal representation. Quite often, just getting people in a room together, or in separate rooms, seems to help particularly as communication is often a key issue. It is surprising how often even the most intractable dispute can be resolved through negotiations. We offer an informal chat to discuss your case free of charge (subject to availability).
I founded ProMediate in 2015 after training as a mediator and working as a lawyer for 20 years. I am passionate about resolving disputes and saw that there was a better way than going all the way to a trial in many cases. Litigation and formal Court processes just didn’t work for a lot of people who ended up disappointed with the outcome. In litigation there is frequently a winner and a loser. Through mediation, parties can avoid losing everything. In the workplace, people can save their job and find better ways to communicate. I saw first hand how costs could easily escalate, making it difficult to resolve the underlying disputes. Now, this is being recognised in society at large, with the government considering making mediation compulsory in some cases. We have grown over the years and other mediators have joined the panel. We have a good success rate in resolving disputes (over 90% of cases settle). All of our mediators are Civil Mediation Council registered and very experienced in their fields. We mediate online, by telephone or in person. We deal with a wide range of cases, such as disputes about property/land, boundaries and fences, cohabitation, wills and probate, contract and construction, public sector contracts, consumer and business. There are very few disputes which we cannot help with. If in any doubt please give us a ring. You can find out more about our mediators below:
ADR Reports 2021-2023
ADR Biennial and annual CTSI and UK Gambling Commission Reports
Here are our biennial reports as an ADR provider:
We are pleased to announce the publication of our CTSI biennial ADR Report and the Gambling Commission Biennial Report. These reports, reflecting eight years of progress since the implementation of ADR regulations, are now available for your review. You can access them by clicking on the link above.
It’s been eight years since the ADR regulations were introduced, back when we were still a part of the EU. The EU legislation mandated signposting for resolving consumer disputes, although it did not enforce the use of ADR. Unfortunately, the anticipated transformation in consumer dispute resolution did not materialize as expected. The primary challenge stemmed from limited engagement from traders, despite consumers showing great enthusiasm. Traders found it difficult to comprehend their obligation, which was confined to signposting alone. In contrast, consumers expressed a strong preference for ADR over pursuing litigation.
Regrettably, the uptake we had hoped for has not been realized. We continue to work towards facilitating effective consumer dispute resolution and remain committed to enhancing engagement between traders and consumers.”
Video about how to train as a mediator online
Now is the time to train as a mediator – online plus day in person assessment
What we do
Arrange a mediation find a mediator for civil and commercial or workplace dispute
Mediators for your dispute
Mediation Services qualified civil commercial and workplace mediators to mediate business, personal, consumer and workplace disputes.
Mediator training and mediation observations
Members Area for businesses registered with us.
Documents and Guidance for complying with the ADR Regulations
I would really like to take this opportunity to thank you so much again for, not just your help and support today, but prior to this meeting. You will never quite understand how much your kindness and support has meant to me – it’s made a very difficult situation, just a little less traumatic! I am glad that I held out to have you take on the case. You are a very nice person and I wish you every luck with your career and continue helping those in need with the same care that you showed me.
Pro Mediate assisted in bringing to a successful conclusion a protracted and extremely contentious matter.
The feedback from the clients was very positive and without the Mediator’s capable handling of the process it is unlikely that the outcome would have as swift or as cost effective.
Peter is an excellent mediator. He has an open and approachable attitude that put my client at ease. He was very quick in building a rapport of trust and confidence, and his direct “can do” approach helped the parties to narrow down the issues between them and find a resolution to their dispute. I would not hesitate to recommend him.
Thank you again, Peter, for your kindness, patience and professionalism!
10. Do you have any further comments on this mediation or suggestions as to how the Mediation Scheme could be improved? If yes, please provide them below
I was very impressed with the utterly unexpected, but completely successful, outcome, which I think took us all by surprise.
Unfortunately, all the “action” took place – out of necessity – in another room from my clients and me, with the mediator, the other party and only one of our group, so we could only wait, and get bulletins on progress. But this was clearly the correct tactic.
It can’t be denied that the outcome was superb for all concerned, but especially (in my opinion) for my clients. It was one that none of us believed possible beforehand, and even at 2pm that day we were doubting that we’d get anywhere. Just shows you. 11. How do you rate the performance of the mediator?
Peter Causton was excellent. Very impressive staying power.
Peter attended our property to Mediate a neighbour dispute regarding a boundary fence.. All communication between ourselves and our neighbour had broken down and the stress we had both encountered regarding this matter was at boiling point. We were advised by our Solicitors and the Courts that we should attempt Mediation as an alternative to Court Proceedings for a dispute of this nature. We were very very sceptical about this. And unbelievably a resolution was found !!! which both ourselves and our neighbour was happy with. We can now continue with our lives stress free. All it needed was somebody Independent and unattached to the situation to step in with legal guidance, calmness, patience and REASON !! Would highly recommend this approach and this Company. A big thank you from myself and my husband to Peter and his Company ‘Promediate’..
Excellent and he conducted himself with utmost professionalism and was pragmatic throughout the day and tried his best to broker settlement despite this matter being a very difficult matter in very difficult circumstances and his conduct and manner with our clients was particularly exemplary and the way he tested the cases was very impressive.
Online Mediator Training Course
“You are very good at all the technology”
“Course is very good. You are a great teacher”
”thank you so much. It was brilliant!”
”awesome day today I really enjoyed it!”
“If I had to rate it on an out of 10 basis, it would be a 10/10”
“Overall the course was utterly brilliant and thought provoking”
“The course is mainly practical. It never “dragged on all key items were addressed”
I cannot recommend ProMediate (UK) Linited highly enough. The other party were refusing to engage which resulted in me having to start court action to force a dialogue to even take place. Peter Causton then handled matters and was absolutely superb – an extremely thorough professionally credible and supportive service. Many Thanks
The Court has once again highlighted the importance of ADR or mediation in disputes about wills and probate. The case was that of Rea v Rea  EWHC 893 (Ch) This was a second appeal against a decision of Deputy Master Arkush (the "Deputy Master") given on 13...
The government has responded to the consultation on mediation in family cases. As it says in the introduction: We know that long-term conflict between separating parents is harmful to children’s wellbeing, both in the short and long-term[footnote 1]. Exposure to...
As the festive season concludes, individuals return to their desks, either in the office or at their home workspaces. Unfortunately people realise that the same problems they face have not gone away. In this era where mediation has evolved into the preferred...
As the festive season concludes, individuals return to their desks, either in the office or at their home workspaces. Unfortunately people realise that the same problems they face have not gone away. In this era where mediation has evolved into the preferred method...
In an era where mediation has emerged as the preferred alternative to traditional litigation, ProMediate takes centre stage as a distinguished provider of mediation services, bringing its expertise to the heart of London. Registered with the Civil Mediation Council,...
Mediating family property and inheritance cases is a crucial avenue for resolving disputes and preventing lengthy court battles. Courts often endorse mediation in these sensitive matters, recognizing its potential to foster communication and find amicable solutions....
I was pleased to receive the following feedback following a mediation, which the author agreed to us using: I would really like to take this opportunity to thank you so much again for, not just your help and support today, but prior to this meeting. You will never...
Encouraging Mediation in Civil Cases: The Benefits Amidst Fixed Recoverable Costs The recent case of Churchilll v Merthyr Tidfyl highlighted the power of the Court to stay cases for mediation. On top of this, fixed recoverable costs provide an incentive to resolve...
The Court of Appeal handed down its decision in the Churchill v Merthyr Tidfyl case on 29 November 2023. The key decisions were: 1. The Court overturned Halsey v Milton Keynes General NHS Trust, the 20 year old case on refusal to mediate to a limited extent in saying...
The Elgin Marbles, celebrated classical Greek sculptures, have ignited a longstanding dispute between Greece and the United Kingdom, centering on their rightful place and ownership. With roots in the 19th century when Thomas Bruce, the 7th Earl of Elgin, removed a...
Refusal to Mediate and Cost Consequences in Inheritance Disputes: Lessons from Stoney-Andersen v Abbas & Ors  EWHC 2964 (Ch)" Title: "Refusal to Mediate and Cost Consequences in Inheritance Disputes: Lessons from Stoney-Andersen v Abbas & Ors...
Interested in Mediating? - Get in Touch
If you are interested in mediation, send us an enquiry by email and we will get back to you as soon as we can!