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Business to Business Disputes Resolution Service

Avoid Court Delays and Cost – Mediate instead!

ProMediate is happy to deal with business to business disputes and to follow the same procedures as the consumer mediation scheme for low value claims of up to £10,000.

Mediation can save the cost and delay of proceeding to Court in many instances and help to preserve the commercial relationship.

The only difference is that ProMediate charges the businesses involved the same fee of £150 plus VAT shared between the parties, for 1 hour mediation time, by telephone and email.

Businesses which are members of the ProMediate ADR scheme for consumer disputes pay a reduced hourly fee of £100 plus VAT.

Business Mediation Set Up Charges

ProMediate will also contact the business to set up the mediation and invite the other business to take part, upon payment of £75 plus VAT which is deducted from the cost of the mediation if it proceeds.

We will contact the other party and invite them to take part in mediation and make an offer on a without prejudice basis to resolve the dispute if you wish to do so.

Should the other business ignore our request or refuse to mediate, we will let you have a certificate to show to the Court to demonstrate that you have acted reasonably and that the other party has acted unreasonably.  The Court may penalise a party which has acted unreasonably in refusing to mediate.


Payment can be made below or we can issue an invoice on your request.

Business to Busines telephone mediation and set up charges

BEIS is setting up a Small Business Commissioner to deal with disputes between businesses and in particular late payment of debts.  It is considering referral of disputes to alternative dispute resolution.  ProMediate has set up a dispute resolution service in addition to offering to mediate disputes between consumers and businesses.  This will mean that even if businesses are unable to resolve their disputes, we can mediate between them.

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    Brow Farm Top Road Frodsham Cheshire WA66SP

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ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:

Cost to businesses:

Value of Goods or Services

Up to £1,000                                         – £50 plus VAT

– £2,500                                                  – £75 plus VAT

– £5,000                                                  – £100 plus VAT

– £7,500                                                   – £125 plus VAT

– £10,000                                                 – £150 plus VAT

Payment can be made here for individual disputes:

Business Membership fee £100 plus VAT – sign up here……

Cost to Consumers:

Value of Goods or Services

Up to £1,000                                          – £10 plus VAT

£2,500                                                     – £25 plus VAT

£5,000                                                      – £50 plus VAT

£7,500                                                       – £75 plus VAT

£10,000                                                    – £100 plus VAT

The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.

Payment by Consumers can be made here……

Mediation Set up Service

If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.

In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!

When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.

Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.

We charge the following fees for contacting the other party in this way:

Value of Goods or services:

Up to £1,000 – £10 plus VAT

– £2,500       – £25 plus VAT

–  £2,500 upwards – £50 plus VAT

If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)