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Who We Are

Contact Us: 0203 621 3908 OR 0782 796 1764


 Civil and Commercial Fast and Multi Track Mediation

All the mediators on the ProMediate panel of mediators are passionate about helping people resolve their disputes.


We arrange and attend mediations throughout the UK in fast track and multi track civil and commercial litigation cases.

We have also been certified by the Chartered Trading Standards Institute to deal with consumers’ unresolved complaints about businesses and Lawyers.

No matter how big or small your dispute, we can deal with it.

Did you know that the settlement rate of cases in the High Court Chancery Division ranges between 92.3% – 94.4%? Typically, the majority of cases issued in any Court end up being settled before trial. With the stress and time involved in Court and Tribunal proceedings, Court fees increasing, Courts closing, lawyers’ costs being irrecoverable in Small Claims and Employment Tribunals and the Courts penalising litigants for not mediating, people are interested in settling at an early stage.

Mediation Sectors

We have mediators with expertise in the following 14 sectors:

Construction and engineering
Claims against Professionals
Trusts, wills and Probate
Personal Injury and Clinical negligence
Insurance litigation – policy disputes and coverage
Property and Landlord & Tenant
Family and relationships
Company, shareholder and partnership disputes
IT contracts
Travel claims
Consumer and Retail

  • Our specialist mediators have an unrivalled in depth knowledge of dispute resolution and have been or are involved with the following organisations:
  • The Law Society Civil Justice Committee
  • The board of the Civil Mediation Council
  • The editorial board of the Jackson ADR Handbook
  • The Civil Justice Council Costs Committee
  • The Forum of Insurance Lawyers
  • Chartered Institute of Personnel and Development
  • Community Legal Advice and Representation Service
  • CCBE – Council of Bars and Law Societies of Europe
  • International Tax Attorney
  • The Judiciary
  • Youstice

We offer mediation services to individuals, companies, solicitors, insurers and public sector bodies. Our mediators have also delivered seminars and training. We abide by the European Code of Conduct for Mediators and have over £1M professional indemnity cover. We can organise time limited, full or half day mediations and can also arrange telephone and online mediations. We have a competitive scale of charges appropriate for each case. Please contact us for a quotation.

Our Mission Statement

We aim to use our best endeavours to settle disputes cost effectively and efficiently and to use the most appropriate means to facilitate settlement of disputes, to include using new technology.


Pro Mediate are a proud supporter of Melanoma UK

Our Clients ProMediate is already used by: Major high street retailers including Carpetright and Clarks




We also act for Barristers’ Chambers, Several firms of Solicitors and a travel group

Reasons to ProMediate

ProMediate has been certified by Chartered Trading Standards Institute to provide ADR services to customers in dispute with businesses in relation to off-line and on-line sales.

ProMediate’s consumer dispute resolution service is called Click2Resolve. You can log your complaint about a business and they can respond online.

We are experts in the field of solicitors’ claims and professional negligence. We recommend signposting to ProMediate when clients’ complaints have not been resolved.

The Law Society has signposted solicitors and clients to use ProMediate to resolve disputes between solicitors and clients.

We work in partnership with the Greater Manchester Chamber of Commerce to provide a Dispute Management Service.  Through the service we advise members about responding and dealing with complaints and disputes, including business to business, consumer and workplace disputes and help them to comply with the ADR Directive and ODR Regulations, providing a link to the EU ODR Platform.



We are certified as ADR Providers by OfCom in relation to disputes between consumers and Communications Providers and Postal Operators in relation to areas not covered by OfCom’s compulsory ADR schemes.


We are certified as ADR Providers by The Gambling Commission in relation to disputes between consumers and Gambling Operators – in the following sectors:  Adult Gaming Centre, Betting, Bingo, Casino, Family Entertainment Centres, Lotteries and Remote (All sectors).




We are proud to be members of the Federation of Small Businesses which advises its members about legal developments and the requirement to comply with the ADR Directive. We understand the needs of small businesses when it comes to complaints about goods and services, whilst remaining independent.

We are proud to be partners with Youstice in dealing with shopping disputes.

We are registered with the Civil Mediation Council Limited, the representative body for mediators in the UK.

We are partners with Access a legal services directory, helping you find a solicitor if you need one.

We are also partners with Equilibrium Mediation Consulting which provides mediation in the workplace and in relation to employment matters.

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Recent Blog Posts

Learn from the top thought leaders in the industry.

EU ADR Assembly #ADR2018

I attended the inaugural ADR Assembly in Brussels on 11/12 June 2018. It was a gathering of EU wide ADR providers and an opportunity to network and to learn how the ADR Directive has been implemented in other member states as well as Iceland and Lichtenstein. We were...

Statistics show it takes ages to get to trial

In January to March 2018, the number of County Court claims, allocations and judgments increased against the same quarter of 2017. In the last two quarters, there has been volatility in the volume of claims received following the implementation of the Pre-Action...

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