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ProMediate Charges

Contact Us: 0203 621 3908 OR 0782 796 1764 OR enquiries@promediate.co.uk

Contact Us: 0203 621 3908

OR 0782 796 1764

OR enquiries@promediate.co.uk

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FIXED PRICE FULL DAY MEDIATION SERVICE

FOR COMMERCIAL LITIGATION

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7.5 hours.

Fixed Price Mediation Service – What does it offer?

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours (plus grace period of half an hour).

ProMediate will select the mediator on the parties’ behalf or a shortlist of mediators can be provided from which the parties can choose

Who are the mediators?

ProMediate Civil Mediation Council Registered mediators have been selected to be on the Panel based on their performance and our clients’ expertise requirements.

Cost

The cost is calculated using the scale detailed below.

Claim values are calculated by the quantum of the higher of the claim or the counterclaim.

COST PER PARTY

Claim value £75,000 £125,000 £250,000

7 hours Fee plus VAT £500 £1000 £1250

We also offer time limited/half day mediations and Telephone Mediation

*Extra hourly charge applicable after 7.5 hours of mediation time only £100

What is covered under the fee?

All reasonable preparation and up to 7.5 hours mediation time
Full administrative support provided by ProMediate
Mediators’ travel expenses to attend a venue within 60 minutes of home/work

What is not covered?

Venue hire costs if any (minimum of two rooms required)
We can assist with finding venue
Refreshments

Mediators tend to arrive to prepare and set up the mediation no less than 30 minutes before the mediation begins.

How long does it take to arrange the mediation?

ProMediate can arrange the mediation within 48 hours.

Ineligible Cases

Disputes between more than two parties

Disputes with either a claim or counterclaim in excess of £250,000.

For all of these types of dispute we offer a bespoke service. Please contact ProMediate’s office for details on 0203 621 3908 or email us at enquiries@promediate.co.uk

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The charges for the Click2Mediate professional lawyers’ complaints ADR Directive certified scheme are as follows:

Estimated value and time Cost to Professional Business Member in GBP

Up to £10,000 (2 hours) £300 plus VAT
£10,000 – £50,000 (3 hours) £450 plus VAT

Additional Time Charged at £150 plus VAT per hour

Disputes with a greater value can be submitted to ProMediate.

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Complaints under OfCom, the Gambling Commission and the Legal Services Board/professionals are free to consumers.

For Complaints about Professionals:

Payment of Professional Complaints fee by the business.


Value of dispute
Value of dispute
Lawyers’ Details



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Payment for general consumer disputes is as follows:

For Consumers

ProMediate charges consumers a nominal fee to deal with their complaints, per complaint, based upon the value of the item or service in dispute unless the business operates a policy whereby they agree to pay the entire mediation cost. It is also open to the consumer to argue that the business should meet their costs of the mediation process.

Value of Goods or Services in dispute – Charge per Complaint

Up to £250 – £5 plus VAT

Up to £500 – £10 plus VAT

Up to £1,000 – £25 plus VAT

Up to £2,500 – £40 plus VAT

Up to £5,000 – £65 plus VAT

Up to £7,500 – £90 plus VAT

Up to £10,000 – £115 plus VAT

The above charges are per complaint. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us. If either party has not consented then we do operate a Mediation Set up Service whereby we will contact the other party and encourage them to mediate.  This service does is not part of the approved ADR Process under the Alternative Dispute Resolution (Competent Authorities and Information) Regulations 2015.

Payment of nominal charges by Consumers per complaint, based upon the value of the item or service in dispute, can be made here……


Value of dispute



New Low Value Consumer Disputes:


Low value dispute/complaint



For Businesses:
In relation to consumer disputes, the business pays a larger amount than the consumer:

Value of Goods or Services in dispute – Charge per Complaint

Up to £1,000 – £75 plus VAT

Up to £2,500 – £100 plus VAT

Up to £5,000 – £125 plus VAT

Up to £7,500 – £150 plus VAT

Up to £10,000 – £175 plus VAT

The above charges are per complaint. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

Value of dispute



Contact Us: 0203 621 3908  OR  0782 796 1764 OR enquiries@promediate.co.uk

 

Cancellation 

Cancellation in consumer cases – contract concluded by distance – telephone email or online

The services – Mediation Set up Service whereby we contact the other party and invite them to mediate or the separate Mediation if the parties agree.

The contracting party-

ProMediate (UK) Limited of Brow Farm Top Road Frodsham Cheshire WA66SP telephone number 02036213908 email address enquiries@promediate.co.uk
The address which complaints should be sent to is the same as above.
The contract may be cancelled within 14 days without giving any reason or incurring any liability during the cancellation period.
However if you ask us to start work within the cancellation period, and to contact the other party or mediate with them, you will be responsible for paying us the reasonable costs of the service.
There are no cancellation rights for services if you ask us to start work in the cancellation period and we have completed the retainer.
Please see attached cancellation form.

Cancellation

You have the right to cancel this contract within 14 days without giving any reason unless you have requested us to start work by contacting the other party or mediating within the 14 day period. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform ProMediate (UK) Limited of Brow Farm To Road Frodsham Cheshire at enquiries@promediate.co.uk telephone number 02036213908 of your decisions to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You may use the attached model cancellation firm, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of your right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement*.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

*The exception is credit card transactions, where the reimbursement can only be made to the originating card.

Cancellation Form

To ProMediate (UK) Limited of Brow Farm Top Road Frodsham Cheshire WA66SP enquiries@promediate.co.uk telephone 02036213908
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date[*] Delete as appropriate.

 

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click2resolve

ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:

Cost to businesses:

Value of Goods or Services

Up to £1,000                                         – £50 plus VAT

– £2,500                                                  – £75 plus VAT

– £5,000                                                  – £100 plus VAT

– £7,500                                                   – £125 plus VAT

– £10,000                                                 – £150 plus VAT

Payment can be made here for individual disputes:

Business Membership fee £100 plus VAT – sign up here……

Cost to Consumers:

Value of Goods or Services

Up to £1,000                                          – £10 plus VAT

£2,500                                                     – £25 plus VAT

£5,000                                                      – £50 plus VAT

£7,500                                                       – £75 plus VAT

£10,000                                                    – £100 plus VAT

The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.

Payment by Consumers can be made here……

Mediation Set up Service

If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.

In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!

When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.

Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.

We charge the following fees for contacting the other party in this way:

Value of Goods or services:

Up to £1,000 – £10 plus VAT

– £2,500       – £25 plus VAT

–  £2,500 upwards – £50 plus VAT

If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)

Contact Us: 0203 621 3908  OR  0782 796 1764 OR enquiries@promediate.co.uk

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Each mediator on the ProMediate panel has a different hourly rate and there is a scale according to the value of the dispute. This is normally divided between the parties. Please enquire for details.  The average hourly rate is approximately £150 plus VAT per party per hour.

click2resolve

The charges for the Click2Resolve consumer mediation scheme are set out separately.

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The charges for the Click2Mediate professional lawyers’ complaints ADR Directive certified scheme are as follows:

Estimated value and time    Cost to Professional Business Member in GBP

Up to £10,000 (2 hours)              £300 plus VAT
£10,000 – £50,000 (3 hours)   £450 plus VAT

Additional Time Charged at £150 plus VAT per hour

Disputes with a greater value can be submitted to ProMediate.

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Payment of Lawyers’ Complaints fee


Value of dispute
Value of dispute
Lawyers’ Details



Payment for consumer disputes is as follows:

For Consumers


Value of dispute
Value of dispute
Consumer charges