ProMediate Fixed Mediation Fees

We are offering Online Mediation for all cases which would ordinarily proceed with a meeting, during the current crisis.

Details of our online offering are set out at www.promediate.co.uk/mediate-online.

Our fixed fee charges for Civil and Commercial cases are as follows:

Value of dispute:

up to £25,000

6 hours £500 plus VAT per party.

4 hours £400 plus VAT per party.

Value of dispute:

£25,000 – £100,000

6 hours £750 plus VAT per party

Value of Dispute:

£100,000 +

6 hours £1000 plus VAT per party

*value of dispute includes counterclaims and legal fees and costs. Excludes multi party or complex disputes. Application is in ProMediate’s absolute discretion.

Price Match Promise:

We will never be beaten on price for an equivalent mediator.

 Workplace Mediation

£750 plus VAT for a day and £500 plus VAT for second day*

*not applicable for senior mediators

If you are looking for a mediator or to add a mediation provider into your dispute resolution clause here are some reasons to use us:

1. Although settlement can’t be guaranteed, our success rate is extremely high at 99%.

2. Our mediators are award winning professionals with experience of many mediations to date!

3. We have a fixed fee scheme and our fees are competitive because we do not have expensive London offices.

4. Our booking service is personal and you will speak to a mediator rather than a clerk.

5. We have mediators throughout the UK so can travel anywhere to mediate.

6. Our mediators are flexible and are experienced in online mediation and telephone mediation.

7. We have the highest standards. You can trust us as we run the Court mediation pilot in Manchester. We are certified and audited by CTSI and put forward by the Citizens’ advice bureau as well as being registered as a provider with the Civil Mediation Council.

8. We have received excellent feedback and reviews from lawyers and parties who have used our services.

With ProMediate you can’t go wrong!

Mediation Services

ProMediate offers two types of mediation services:

1. Face to face, telephone and online mediation on a fixed fee basis for claims valued at over £10,000, generally to solicitors and litigants in person whose disputes are proceeding in Court.  We also provide mediation on a fixed fee basis under the Manchester Mediation Pilot.
2. Telephone mediation for consumer and trader disputes at a discounted rate for businesses and a nominal fee for consumers.

   FIXED FEES

FIXED PRICE FULL DAY MEDIATION SERVICE – FOR CIVIL AND COMMERCIAL LITIGATION

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours.

Price Guarantee

We guarantee to beat any quote obtained from another mediation provider (as long as it is for an equivalent mediator in terms of experience and qualification).

Fixed Price Mediation Service – What does it offer?

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours (plus grace period of half an hour).

ProMediate will select the mediator on the parties’ behalf or a shortlist of mediators can be provided from which the parties can choose

Who are the mediators?

ProMediate Civil Mediation Council Registered mediators have been selected to be on the Panel based on their performance and our clients’ expertise requirements.

Cost

The cost is calculated using the scale detailed below.

Claim values are calculated by the quantum of the claim and the counterclaim plus legal fees and costs.

We also offer time limited/half day mediations and Telephone Mediation

What is covered under the fee?

All reasonable preparation and up to 6 hours mediation time

Zoom mediation 

Full administrative support provided by ProMediate
Mediators’ travel expenses to attend a venue within 60 minutes of home/work

What is not covered?

Venue hire costs if any (minimum of two rooms required)
We can assist with finding venue
Refreshments

Mediators tend to arrive to prepare and set up the mediation no less than 30 minutes before the mediation begins.

How long does it take to arrange the mediation?

ProMediate can arrange the mediation within 48 hours.

Unsure?

If you are unsure as to the value of the case or cannot afford the fees we offer a bespoke service. Please contact ProMediate’s office for details on 0203 621 3908 or email us at enquiries@promediate.co.uk

FIXED PRICE FULL DAY EMPLOYMENT AND WORKPLACE DISPUTES

ProMediate carries out workplace dispute resolution for a fixed fee of £750 plus VAT per day for most disputes and £500 for the second day if required. Most workplace disputes can take up a whole day and take place at the workplace.  The employer normally pays the mediation fee.

We have to add on a charge for travel where the mediator has to travel a long distance to the venue.

Our guide to Workplace mediation is available upon request.

OTHER MEDIATIONS

The charges for the Click2Mediate professional lawyers’ complaints ADR Directive certified scheme are as follows:

Estimated value and time Cost to Professional Business Member in GBP

Up to £10,000 (2 hours) £300 plus VAT
£10,000 – £50,000 (3 hours) £450 plus VAT

Additional Time Charged at £150 plus VAT per hour

Disputes with a greater value can be submitted to ProMediate.

Complaints under OfCom, the Gambling Commission and the Legal Services Board/professionals are free to consumers.

For Complaints about Professionals:

Payment of Professional Complaints fee by the business.

CONSUMER v TRADER DISPUTES UNDER ADR REGULATIONS

Payment for general consumer disputes is as follows:

For Consumers

ProMediate charges consumers a nominal fee to deal with their complaints, per complaint, based upon the value of the item or service in dispute unless the business operates a policy whereby they agree to pay the entire mediation cost. It is also open to the consumer to argue that the business should meet their costs of the mediation process.

Value of Goods or Services in dispute – Charge per Complaint

Up to £250 – £5 plus VAT

Up to £500 – £10 plus VAT

Up to £1,000 – £25 plus VAT

Up to £2,500 – £40 plus VAT

Up to £5,000 – £65 plus VAT

Up to £7,500 – £90 plus VAT

Up to £10,000 – £115 plus VAT

The above charges are per complaint. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us. If either party has not consented then we do operate a Mediation Set up Service whereby we will contact the other party and encourage them to mediate.  This service does is not part of the approved ADR Process under the Alternative Dispute Resolution (Competent Authorities and Information) Regulations 2015.

Payment of nominal charges by Consumers per complaint, based upon the value of the item or service in dispute, can be made here……

New Low Value Consumer Disputes:

Mediation Services

ProMediate offers two types of mediation services:

1. Face to face, telephone and online mediation on a fixed fee basis for claims valued at over £10,000, generally to solicitors and litigants in person whose disputes are proceeding in Court.  We also provide mediation on a fixed fee basis under the Manchester Mediation Pilot.
2. Telephone mediation for consumer and trader disputes at a discounted rate for businesses and a nominal fee for consumers.

    

    

   FIXED FEES

FIXED PRICE FULL DAY MEDIATION SERVICE – FOR CIVIL AND COMMERCIAL LITIGATION

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours.

Price Guarantee

We guarantee to beat any quote obtained from another mediation provider (as long as it is for an equivalent mediator in terms of experience and qualification).

Fixed Price Mediation Service – What does it offer?

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours (plus grace period of half an hour).

ProMediate will select the mediator on the parties’ behalf or a shortlist of mediators can be provided from which the parties can choose

Who are the mediators?

ProMediate Civil Mediation Council Registered mediators have been selected to be on the Panel based on their performance and our clients’ expertise requirements.

Cost

The cost is calculated using the scale detailed below.

Claim values are calculated by the quantum of the higher of the claim or the counterclaim.

COST PER PARTY – 7 HOURS Plus VAT

Claim value

Minimum Fee: £500 per party

£50,000 – upwards         Fixed Fee: 1% of claim value

Unquantified claims such as boundary disputes start at £500 plus VAT per party.

We also offer time limited/half day mediations and Telephone Mediation

*Extra hourly charge applicable after 7.5 hours of mediation time only £100

What is covered under the fee?

All reasonable preparation and up to 7.5 hours mediation time
Full administrative support provided by ProMediate
Mediators’ travel expenses to attend a venue within 60 minutes of home/work

What is not covered?

Venue hire costs if any (minimum of two rooms required)
We can assist with finding venue
Refreshments

Mediators tend to arrive to prepare and set up the mediation no less than 30 minutes before the mediation begins.

How long does it take to arrange the mediation?

ProMediate can arrange the mediation within 48 hours.

Unsure?

If you are unsure as to the value of the case or cannot afford the fees we offer a bespoke service. Please contact ProMediate’s office for details on 0203 621 3908 or email us at enquiries@promediate.co.uk

FIXED PRICE FULL DAY EMPLOYMENT AND WORKPLACE DISPUTES

ProMediate carries out workplace dispute resolution for a fixed fee of £750 plus VAT per day for most disputes.  Most workplace disputes can take up a whole day and take place at the workplace.  The employer normally pays the mediation fee.

We have to add on a charge for travel where the mediator has to travel a long distance to the venue.

Our guide to Workplace mediation is available upon request.

OTHER MEDIATIONS

The charges for the Click2Mediate professional lawyers’ complaints ADR Directive certified scheme are as follows:

Estimated value and time Cost to Professional Business Member in GBP

Up to £10,000 (2 hours) £300 plus VAT
£10,000 – £50,000 (3 hours) £450 plus VAT

Additional Time Charged at £150 plus VAT per hour

Disputes with a greater value can be submitted to ProMediate.

Complaints under OfCom, the Gambling Commission and the Legal Services Board/professionals are free to consumers.

For Complaints about Professionals:

Payment of Professional Complaints fee by the business.

Payment for general consumer disputes is as follows:

For Consumers

ProMediate charges consumers a nominal fee to deal with their complaints, per complaint, based upon the value of the item or service in dispute unless the business operates a policy whereby they agree to pay the entire mediation cost. It is also open to the consumer to argue that the business should meet their costs of the mediation process.

Value of Goods or Services in dispute – Charge per Complaint

Up to £250 – £5 plus VAT

Up to £500 – £10 plus VAT

Up to £1,000 – £25 plus VAT

Up to £2,500 – £40 plus VAT

Up to £5,000 – £65 plus VAT

Up to £7,500 – £90 plus VAT

Up to £10,000 – £115 plus VAT

The above charges are per complaint. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us. If either party has not consented then we do operate a Mediation Set up Service whereby we will contact the other party and encourage them to mediate.  This service does is not part of the approved ADR Process under the Alternative Dispute Resolution (Competent Authorities and Information) Regulations 2015.

Payment of nominal charges by Consumers per complaint, based upon the value of the item or service in dispute, can be made here……

Mediation Services

ProMediate offers two types of mediation services:

1. Face to face, telephone and online mediation on a fixed fee basis for claims valued at over £10,000, generally to solicitors and litigants in person whose disputes are proceeding in Court.  We also provide mediation on a fixed fee basis under the Manchester Mediation Pilot.
2. Telephone mediation for consumer and trader disputes at a discounted rate for businesses and a nominal fee for consumers.

    

    

   FIXED FEES

FIXED PRICE FULL DAY MEDIATION SERVICE – FOR CIVIL AND COMMERCIAL LITIGATION

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours.

Price Guarantee

We guarantee to beat any quote obtained from another mediation provider (as long as it is for an equivalent mediator in terms of experience and qualification).

Fixed Price Mediation Service – What does it offer?

Fixed price mediation provides the services of a ProMediate Panel Mediator for a fixed price that covers all pre-mediation preparation and mediation time on the day itself up to a maximum of 7 hours (plus grace period of half an hour).

ProMediate will select the mediator on the parties’ behalf or a shortlist of mediators can be provided from which the parties can choose

Who are the mediators?

ProMediate Civil Mediation Council Registered mediators have been selected to be on the Panel based on their performance and our clients’ expertise requirements.

Cost

The cost is calculated using the scale detailed below.

Claim values are calculated by the quantum of the higher of the claim or the counterclaim.

COST PER PARTY – 7 HOURS Plus VAT

Claim value

Minimum Fee: £500 per party

£50,000 – upwards         Fixed Fee: 1% of claim value

Unquantified claims such as boundary disputes start at £500 plus VAT per party.

We also offer time limited/half day mediations and Telephone Mediation

*Extra hourly charge applicable after 7.5 hours of mediation time only £100

What is covered under the fee?

All reasonable preparation and up to 7.5 hours mediation time
Full administrative support provided by ProMediate
Mediators’ travel expenses to attend a venue within 60 minutes of home/work

What is not covered?

Venue hire costs if any (minimum of two rooms required)
We can assist with finding venue
Refreshments

Mediators tend to arrive to prepare and set up the mediation no less than 30 minutes before the mediation begins.

How long does it take to arrange the mediation?

ProMediate can arrange the mediation within 48 hours.

Unsure?

If you are unsure as to the value of the case or cannot afford the fees we offer a bespoke service. Please contact ProMediate’s office for details on 0203 621 3908 or email us at enquiries@promediate.co.uk

FIXED PRICE FULL DAY EMPLOYMENT AND WORKPLACE DISPUTES

ProMediate carries out workplace dispute resolution for a fixed fee of £750 plus VAT per day for most disputes.  Most workplace disputes can take up a whole day and take place at the workplace.  The employer normally pays the mediation fee.

We have to add on a charge for travel where the mediator has to travel a long distance to the venue.

Our guide to Workplace mediation is available upon request.

OTHER MEDIATIONS

The charges for the Click2Mediate professional lawyers’ complaints ADR Directive certified scheme are as follows:

Estimated value and time Cost to Professional Business Member in GBP

Up to £10,000 (2 hours) £300 plus VAT
£10,000 – £50,000 (3 hours) £450 plus VAT

Additional Time Charged at £150 plus VAT per hour

Disputes with a greater value can be submitted to ProMediate.

Complaints under OfCom, the Gambling Commission and the Legal Services Board/professionals are free to consumers.

For Complaints about Professionals:

Payment of Professional Complaints fee by the business.

Payment for general consumer disputes is as follows:

For Consumers

ProMediate charges consumers a nominal fee to deal with their complaints, per complaint, based upon the value of the item or service in dispute unless the business operates a policy whereby they agree to pay the entire mediation cost. It is also open to the consumer to argue that the business should meet their costs of the mediation process.

Value of Goods or Services in dispute – Charge per Complaint

Up to £250 – £5 plus VAT

Up to £500 – £10 plus VAT

Up to £1,000 – £25 plus VAT

Up to £2,500 – £40 plus VAT

Up to £5,000 – £65 plus VAT

Up to £7,500 – £90 plus VAT

Up to £10,000 – £115 plus VAT

The above charges are per complaint. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us. If either party has not consented then we do operate a Mediation Set up Service whereby we will contact the other party and encourage them to mediate.  This service does is not part of the approved ADR Process under the Alternative Dispute Resolution (Competent Authorities and Information) Regulations 2015.

Payment of nominal charges by Consumers per complaint, based upon the value of the item or service in dispute, can be made here……

Cancellation 

Cancellation in consumer cases – contract concluded by distance – telephone email or online

The services – Mediation Set up Service whereby we contact the other party and invite them to mediate or the separate Mediation if the parties agree.

The contracting party-

ProMediate (UK) Limited of Brow Farm Top Road Frodsham Cheshire WA66SP telephone number 02036213908 email address enquiries@promediate.co.uk
The address which complaints should be sent to is the same as above.
The contract may be cancelled within 14 days without giving any reason or incurring any liability during the cancellation period.
However if you ask us to start work within the cancellation period, and to contact the other party or mediate with them, you will be responsible for paying us the reasonable costs of the service.
There are no cancellation rights for services if you ask us to start work in the cancellation period and we have completed the retainer.
Please see attached cancellation form.

Cancellation

You have the right to cancel this contract within 14 days without giving any reason unless you have requested us to start work by contacting the other party or mediating within the 14 day period. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform ProMediate (UK) Limited of Brow Farm To Road Frodsham Cheshire at enquiries@promediate.co.uk telephone number 02036213908 of your decisions to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You may use the attached model cancellation firm, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of your right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement*.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

*The exception is credit card transactions, where the reimbursement can only be made to the originating card.

Cancellation Form

To ProMediate (UK) Limited of Brow Farm Top Road Frodsham Cheshire WA66SP enquiries@promediate.co.uk telephone 02036213908
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.