All of our mediators are able to mediate online using Zoom/Microsoft Teams.
Online mediations are easy to arrange and attend while working from home without the risk and cost of travel.
To watch our short free webinar on resolving claims during the health emergency please follow the link: Share recording with viewers:
https://us02web.zoom.us/rec/share/vZ1PdZLcp2ROEo3V8k_ic5FwG5ymX6a80ClIrvVZn0nBoPddvIgiHoipYFRk_vsF Password: 7b$#Us@U
Here is a link to a video of an online mediation simulation:
Even WAGs are negotiating online! https://mol.im/a/8466795
HOW DOES ONLINE MEDIATION WORK?
Online mediation is easy to arrange. These are the steps to follow;
1. Contact us to select a mediator and with dates of availability.
2. We send out the mediation agreement and a link to Zoom. Zoom can be downloaded for free www.zoom.us
3. The parties email the key documents and position statements to us prior to the mediation and they are kept secure.
4. On the day you log in to Zoom and the mediator will start the process with the usual opening session and explain how the mediation will proceed.
5. The mediator can speak to each party separately and each virtual room can involve more than one person so they do not need to be in the same place. There is a virtual wall between the rooms.
6. Documents can be viewed and amended on screen if required. This includes any settlement agreement which can be signed online or emailed between the parties.
We have mediators with expertise in the following sectors:
- Insurance and Commercial Litigation
- Professional Negligence
- Property Disputes including Landlord & Tenant and Neighbour disputes
- Contentious probate
- Workplace and employment
- Corporate shareholder, partnership and business sale and purchase
- Clinical Negligence and Personal Injury
Our specialist mediators have an unrivalled in depth knowledge of dispute resolution.
We offer mediation services to individuals, companies, solicitors, insurers and public sector bodies. Our mediators have also delivered seminars and training. We abide by the European Code of Conduct for Mediators and have over £1M professional indemnity cover. We can organise time limited, full or half day mediations and can also arrange telephone and online mediations. We have a competitive scale of charges appropriate for each case. Please contact us for a quotation.
Our Mission Statement
We aim to use our best endeavours to settle disputes cost effectively and efficiently and to use the most appropriate means to facilitate settlement of disputes, to include using new technology. Pro Mediate are a proud supporter of Melanoma UK
Recent Blog Posts
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At ProMediate we have a wealth of experience in assisting businesses in resolving workplace disputes. The recent news about the Home Secretary and “unintended bullying” highlights the issue that the outcome of grievances and complaints can sometimes be disappointing....
A couple of sad reports in the press about will disputes highlights the emotional and financial cost of such disputes. Many people are turning to mediation as a way of resolving them quickly and efficiently and more importantly to heal family divisions. Losing a...
The Times reports that customer service satisfaction levels are the worst in Europe. Customer service levels ‘are among worst in Europe’. https://www.thetimes.co.uk/article/customer-service-levels-are-among-worst-in-europe-bdb0gxm93 Apparently, the figures from 2018...
Don't Be Shy. Get In Touch.
If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!
ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:
Cost to businesses:
Value of Goods or Services
Up to £1,000 – £50 plus VAT
– £2,500 – £75 plus VAT
– £5,000 – £100 plus VAT
– £7,500 – £125 plus VAT
– £10,000 – £150 plus VAT
Payment can be made here for individual disputes:
Business Membership fee £100 plus VAT – sign up here……
Cost to Consumers:
Value of Goods or Services
Up to £1,000 – £10 plus VAT
£2,500 – £25 plus VAT
£5,000 – £50 plus VAT
£7,500 – £75 plus VAT
£10,000 – £100 plus VAT
The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.
It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.
Payment by Consumers can be made here……
Mediation Set up Service
If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.
In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!
When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.
Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.
We charge the following fees for contacting the other party in this way:
Value of Goods or services:
Up to £1,000 – £10 plus VAT
– £2,500 – £25 plus VAT
– £2,500 upwards – £50 plus VAT
If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)