Consumer GuidanceContact Us: 0203 621 3908 OR 0782 796 1764 OR email@example.com
GUIDANCE FOR CONSUMERS
What is Click2Resolve?
Click2Resolve is an independent alternative dispute resolution service, which is the trading name of Promediate (UK) Limited, which has been set up to resolve disputes between customers and businesses in the UK in accordance with the ADR Directive and ODR Regulations.
ProMediate (UK) Limited is registered with the Civil Mediation Council Limited and authorised by Trading Standards. Click2Resolve will accept any complaints about a business, and lawyers, subject to the terms of acceptance, to include both domestic and cross-border disputes, including disputes referred via the new online dispute resolution platform.
ProMediate’s charges must be paid by the consumer when the complaint is submitted to Click2Resolve (except in the case of lawyers’ complaints where there is no charge to the consumer, or if the business agrees to pay the consumer’s share of the mediation costs).
We do not make a decision about your dispute but conciliate and mediate between you and the business in an attempt to help you to reach a settlement. The process is entirely voluntary and non-binding until any agreement is reached between you.
Participation in the procedure does not prevent the possibility of seeking redress through court proceedings; and the proposed solution may be different from an outcome determined by a court applying legal rules.
If the Business refuses to pay any charges the process will be terminated and the customer will be refunded. The consumer indicates agreement to the terms of the mediation process when submitting the Complaint Form or details of the complaint. The nominal charges for the service can be paid through Paypal. Payment is per complaint on the basis of the value of the goods or services in dispute.
Our charges start at £5 for consumers complaining about goods or services costing up to £250.
The costs are as follows:
up to £250 – £5
up to £500 – £10
up to £1,000 – £25
Recent Blog Posts
Learn from the top thought leaders in the industry.
I attended the inaugural ADR Assembly in Brussels on 11/12 June 2018. It was a gathering of EU wide ADR providers and an opportunity to network and to learn how the ADR Directive has been implemented in other member states as well as Iceland and Lichtenstein. We were...
In January to March 2018, the number of County Court claims, allocations and judgments increased against the same quarter of 2017. In the last two quarters, there has been volatility in the volume of claims received following the implementation of the Pre-Action...
Interesting article about impact of will disputes, which can be resolved through mediation. https://www.theguardian.com/lifeandstyle/2018/jun/02/twist-tale-mother-will
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