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Holiday claims on the rise – mediate!

Travel agents last week called for a crackdown after seeing rising levels of claims from holidaymakers who have become ill on holiday. The Association of British Travel Agents blamed ‘aggressive sales practices of some claims management companies’ for a ‘significant’...

Action for Business – ADR for Business

  We attended the Greater Manchester Chamber of Commerce Action for Business event on 26 October to speak about ADR. It was surprising that very few attendees had heard of the requirement to offer details of a certified ADR Provider to customers who complain, on a day...

Where to go with a consumer dispute?

According to a survey consumers are put off instructing lawyers because of the cost. Below we explain why consumers are better off trying mediation first. Consumers generally overestimate the cost of legal services and are failing to get appropriate advice regarding...

Mediation for Solicitor Complaints

We recommend mediating disputes with clients – there is an obligation to provide details of a certified ADR provider and whether a firm will use them, so why are solicitors still refusing to mediate and allowing the client to go straight to the ombudsman?...

When the chips are down – Gambling Disputes – Mediate!

ProMediate is certified by the Gambling Commission to deal with certain gambling disputes. The Gambling Commission is supporting a Competition and Markets Authority investigation into whether gambling operators are treating customers fairly. Working with information...