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Mediating package holiday disputes

Holiday cancellations are in the news given the issues with travel to Sharm el-Sheik. Package holidaymakers are protected and can expect a full refund or an alternative holiday if Foreign Office advice prevents them flying to Sharm, but people who have booked...

flight delays

We thought it would be useful to summarise the position regarding flight delays under the EU regulations: Under the Denied Boarding Regulation, what you are entitled to depends on the length of your delay and the length of your flight. You are entitled to meals,...

Crisis of Consumer Confidence – all that glistens is not gold

The question a lot of consumers will be asking right now is “how do I know what I am buying is all it seems to be?” following the Volkswagen scandal about deisel efficiency. It turns out that deisel engines are 4 times more polluting than a bus. This seems...

Small Businesses – with a little help from your friends

According to a report produced by the Small Business Research Centre at Kingston University for the Legal Services Board into the legal needs of small businesses: • Fewer than one in 10 firms employed in-house lawyers or had a retainer with an external provider; •...

Getting the Most From Your Mediator

We attended a talk chaired by the Hon Mrs Justice Carr DBE on 20 October 2015 on the well trodden subject of “Getting the Most From Your Mediator.” A good mediation joke was told – parties are mediating and the mediator says “what about an...