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What a Tangled Web we Weave

The legal world has been talking about orders made in divorce proceedings this week following two high profile judgments in the Supreme Court. The cases concerned Varsha Gohil and Alison Sharland. The Supreme Court held that their divorce settlement and Court order...

High Emotion Services

  In this month’s edition of Harvard Business Review, there is an article about high emotion services in the context of cancer care, but with applicability in other areas. Mediation and ADR services fall into that category, as do services relating to major...

Mobile phone deliveries – from pillar to post.

  Been tempted by by the shiny new iPhone 6s? Although ProMediate has not been certified yet to deal with disputes relating to mobile phones, this is an area where we are experienced and clients often contact us about mobile phone contract disputes.   One...

Waldorf salad – healthy complaints handling

When did you last complain? How do you feel when someone complains about you or your business? Under the ADR Directive, even Basil Fawlty would have to sign post to a certified ADR Provider. What can you do to avoid getting that far? We all know how we should respond...