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Peter Causton recently attended the annual conference of the International Association of Legal Expenses Insurers.

This was interesting as Despina Spanou the Director for Consumer Policy at the EU Commission was there and spoke about the forthcoming EU Portal for ADR which comes into effect in January for disputes over online purchases. She even showed us a screen shot of how the system will work, as below!

It was interesting from a LPI/LEI perspective as to how this will affect their policies. One told me that they thought that a lot of disputes will already have been through ADR before being notified to insurers so it will only be those customers who are not happy with the outcome or don’t want to engage in ADR will then contact their LPI.


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