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The facts speak for themselves

· 52% of the public think more highly of a business that handles complaints effectively;

· 43% would feel more confident in a company that offered access to a dispute resolution service, such as an ombudsman scheme;

· 26% would be more likely to buy from a business offering dispute resolution services; and

· 75% would be more likely to return to a company if a complaint they made was handled well (compared to 8% if badly handled).

according to the largest ombudsman in the UK.

All the more reason for businesses to sign up to an ADR provider. So confident are we that your business would benefit we are offering a free consumer mediation to any business signing up.