Feb 10, 2016
This week it was reported that the average hourly fee charged by partners in the city’s biggest and most profitable firms in 2015 was £850 and peaked this year at a record £1,100, or £18 per minute. The report says hourly rates for elite London firms are at a record...
Feb 10, 2016
On Monday an EU complaints IT platform will be born and all UK businesses selling online will have to have a link to it! Consumers and businesses should be celebrating as this should make ADR more popular for dealing with customer complaints that can’t be...
Feb 10, 2016
This week was an exciting one for ADR and mediation with the first meeting of the All Parliamentary Party Group on ADR at the House of Commons. This was an opportunity for MPs to hear about all the different forms of ADR including mediation and how uptake can...
Feb 4, 2016
The body that investigates public complaints about lawyers has had its accounts censured for further expenses payments to officials described as “novel and contentious”. The National Audit Office has “qualified” the accounts of the Office for...
Feb 4, 2016
It is easy to become jaded when you are dealing customer complaints on a daily basis, but recent examples of great customer service deserve a mention. Virgin Trains very kindly permitted me to change my journey to catch a different train than I had booked so as to get...
Jan 29, 2016
Recent proposals to introduce fixed recoverable costs are likely to result in an increase in mediation. On 28 January Jackson LJ, the architect of the new civil procedure rules, made an announcement about introducing fixed costs throughout fast track claims (ie up to...
