Feb 4, 2016
The body that investigates public complaints about lawyers has had its accounts censured for further expenses payments to officials described as “novel and contentious”. The National Audit Office has “qualified” the accounts of the Office for...
Feb 4, 2016
It is easy to become jaded when you are dealing customer complaints on a daily basis, but recent examples of great customer service deserve a mention. Virgin Trains very kindly permitted me to change my journey to catch a different train than I had booked so as to get...
Jan 29, 2016
Recent proposals to introduce fixed recoverable costs are likely to result in an increase in mediation. On 28 January Jackson LJ, the architect of the new civil procedure rules, made an announcement about introducing fixed costs throughout fast track claims (ie up to...
Jan 17, 2016
New EU Online Platform – New Service – Decision Maker EU Legislation says that if you trade online you must put a link on your website to the EU complaints Platform from 15 February 2016. Don’t worry, we have a simple cost effective solution that you...
Jan 14, 2016
It is reported that the number of personal and small business tax cases accepted for alternative dispute resolution (ADR) has risen by more 70% in the past year. HMRC accepted 413 applications from small and medium-sized enterprises and individuals in 2014/15, up...
Jan 14, 2016
It is a mere coincidence that during the same week when winners of £33m national lottery rollover were announced, the Gambling Commission has announced its approval of ProMediate as an ADR provider. Our application to act as an ADR entity in the field of gambling, for...
