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Legal Needs Survey shows 1/3 have consumer complaints

A survey of legal needs in England and Wales has been carried out by the Law Society, which will be of interest to those providing legal services. http://www.lawsociety.org.uk/support-services/research-trends/largest-ever-legal-needs-survey-in-england-and-wales/ More...

ProMediate speaks to MPs about consumer ADR

  Today I gave my maiden speech in the House of Commons! I attended an influential All Parliamentary Party Group of MPs including the shadow Justice Secretary, Christina Rees, and Alberto Costa QC. Issues involving consumer mediation and the ADR Directive were...

ProMediate speaking to MPs

  Peter Causton of ProMediate will be speaking to an influential group of MPs at the Palace of Westminster on 25 May about consumer ADR alongside Michel Kalipetis, commercial mediator. Peter will be explaining how the ADR Directive is not working very well in...

Civil Justice Council Endorses Mediation for Property Disputes

In its response to a consultation on setting up a new property Court, the Civil Justice Council has recommended more flexible deployment of judges in landlord and tenant, housing, property and land registration cases. The working group says that there are a number of...

Negative Reviews – try ADR

Customers are increasingly turning to social media to post bad reviews about goods or services they have bought, causing damage to businesses’ reputations. We would caution against posting online before first exhausting the complaints process. That avenue may...

Right to Broadband!

High speed broadband – a new right likely to bring new claims? Under the Queen’s Speech families will get the right to automatic compensation if their broadband fails. Ofcom, the industry regulator, will also get an automatic right to force broadband...

Personal Injury Mediation/ADR Survey

ProMediate has mediators who deal with personal injury/RTA/clinical negligence claims. We are carrying out a short survey (2 questions) as to the use of ADR by practitioners in this area and whether this will increase in future. We should be grateful if you could...

Catch all settlement clauses

We have previously written about the release of unknown claims when settling a case at mediation. Some parties try to add in a clause that reads “in full and final settlement of all claims known and unknown” The Court has to compare the release against the...