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Improving Customer Service with ADR

Sep 6, 2016

Customers define the businesses they buy from, whether their comments come through social media, forums or online reviews. It is no longer sufficient or effective to stone wall a customer by rejecting a complaint as a dissatisfied customer can damage a business’...

Find a Mediator

Sep 5, 2016

  All that glistens isn’t gold. Whatever the dispute, ProMediate can help you to find the right mediator to resolve it. Just ask. We recognise that parties can have a lot invested in a dispute. We can also advise as to whether mediation will be appropriate...

Consumer Disputes – Guidance

Sep 5, 2016

We are posting guidance on what you are able to do next with your complaint. If you have: Been directed specifically to us by the business or organisation; Have maintained a record of discussions and correspondence with the business or organisation; Exhausted all...

No change to EU Mediation Directive

Aug 31, 2016

We currently remain in the EU and the publication of a report on the functioning of the EU Mediation Directive highlights what we will miss if we proceed with Brexit and are no longer part of the EU justice system. It appears that following the mini-summit of the...

Small Business Commissioner

Aug 24, 2016

  Offering mediation to businesses in dispute is what the GMCC Dispute Management Service is designed to achieve, saving businesses time and money involved in going to Court. The government had the same idea when it came up with the concept of the Small Business...

Avoiding Court and Lawyers’ costs

Aug 24, 2016

Another reason to use alternative dispute resolution to avoid Court has been highlighted this week. The Legal Services Consumer Panel has said that law firms should have to reveal what they charge for services, suggesting that solicitors emulate dentists in posting...

Avoiding Court – Mediate!

Aug 24, 2016

We have set up a Dispute Management Service to advise businesses as to alternative dispute resolution for any disputes arising. Avoiding Court can save businesses money. The Bar Council has warned that the sharp drop in the number of county court judgments (CCJs)...