Oct 26, 2016
We attended the Greater Manchester Chamber of Commerce Action for Business event on 26 October to speak about ADR. It was surprising that very few attendees had heard of the requirement to offer details of a certified ADR Provider to customers who complain, on...
Oct 24, 2016
According to a survey consumers are put off instructing lawyers because of the cost. Below we explain why consumers are better off trying mediation first. Consumers generally overestimate the cost of legal services and are failing to get appropriate advice regarding...
Oct 21, 2016
We recommend mediating disputes with clients – there is an obligation to provide details of a certified ADR provider and whether a firm will use them, so why are solicitors still refusing to mediate and allowing the client to go straight to the ombudsman?...
Oct 21, 2016
ProMediate is certified by the Gambling Commission to deal with certain gambling disputes. The Gambling Commission is supporting a Competition and Markets Authority investigation into whether gambling operators are treating customers fairly. Working with information...
Oct 21, 2016
Three examples of well known brands which have suffered damage to reputation and where consumers are seeking redress: 1. Samsung Galaxy Note 7 The reputation of Samsung took a hit after the Galaxy Note 7 was banned by airlines and collection points were set up...
Oct 21, 2016
Three reasons to try to avoid Court and use ADR instead: 1. Court Closures The government says it is on target to shut all 86 courts and tribunals earmarked for closure by next September. 31 court buildings were effectively closed by the end of August. The sale of the...
Oct 18, 2016
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Oct 18, 2016
It is well known that refusal to mediate can lead to costs penalties. What may be less understood is when the parties can draw this to the attention of the Court. In R (on the application of Wildbur) v Ministry of Defence [2016] EWHC 821 (Admin), the court found that...
Oct 12, 2016
In our fourth article during mediation awareness week we focus on defamation claims. These are well suited to mediation as there are issues of confidentiality and reputation at stake as well as legal costs, which can be notoriously high. Two celebrities have launched...
Oct 12, 2016
In my third article during mediation week we consider when it is acceptable to make an offer or demand in the course of a mediation that includes a threat, veiled or otherwise to refrain from doing something damaging to a party. This is quite a technical...
