Oct 26, 2015
Holiday cancellations are in the news given the issues with travel to Sharm el-Sheik. Package holidaymakers are protected and can expect a full refund or an alternative holiday if Foreign Office advice prevents them flying to Sharm, but people who have booked...
Oct 24, 2015
We thought it would be useful to summarise the position regarding flight delays under the EU regulations: Under the Denied Boarding Regulation, what you are entitled to depends on the length of your delay and the length of your flight. You are entitled to meals,...
Oct 24, 2015
The question a lot of consumers will be asking right now is “how do I know what I am buying is all it seems to be?” following the Volkswagen scandal about deisel efficiency. It turns out that deisel engines are 4 times more polluting than a bus. This seems...
Oct 24, 2015
According to a report produced by the Small Business Research Centre at Kingston University for the Legal Services Board into the legal needs of small businesses: • Fewer than one in 10 firms employed in-house lawyers or had a retainer with an external provider; •...
Oct 20, 2015
We attended a talk chaired by the Hon Mrs Justice Carr DBE on 20 October 2015 on the well trodden subject of “Getting the Most From Your Mediator.” A good mediation joke was told – parties are mediating and the mediator says “what about an...
Oct 16, 2015
Peter Causton recently attended the annual conference of the International Association of Legal Expenses Insurers. This was interesting as Despina Spanou the Director for Consumer Policy at the EU Commission was there and spoke about the forthcoming EU Portal...
Oct 16, 2015
The legal world has been talking about orders made in divorce proceedings this week following two high profile judgments in the Supreme Court. The cases concerned Varsha Gohil and Alison Sharland. The Supreme Court held that their divorce settlement and Court order...
Oct 15, 2015
In this month’s edition of Harvard Business Review, there is an article about high emotion services in the context of cancer care, but with applicability in other areas. Mediation and ADR services fall into that category, as do services relating to major...
Oct 11, 2015
Been tempted by by the shiny new iPhone 6s? Although ProMediate has not been certified yet to deal with disputes relating to mobile phones, this is an area where we are experienced and clients often contact us about mobile phone contract disputes. One...
Oct 9, 2015
When did you last complain? How do you feel when someone complains about you or your business? Under the ADR Directive, even Basil Fawlty would have to sign post to a certified ADR Provider. What can you do to avoid getting that far? We all know how we should respond...
