We deal with a lot of holiday complaints at ProMediate. Thomas Cook was in the news again recently: A military veteran with terminal cancer was forced to cancel his holiday because he had a chemotherapy appointment. Initially Thomas Cook refused to give him a refund....
Sometimes companies can face a large number of complaints about a particular issue affecting all of their products. This is likely to be the case with Volkswagen, unfortunately. How it deals with this situation could have serious implications for its future. Over 11...
We are proud to be registered with the Civil Mediation Council Limited as well as being certified by CTSI for dealing with solicitors and other businesses’ complaints, providing double reassurance to users Disclaimer: The information and any commentary on the...
BIS have responded briefly to the recent consultation about the role of the Small Business Commissioner, to help with disputes between small and larger businesses, particularly as to late payment of invoices....
“Only half of people are confident complaining to a lawyer. People are confused about what to do, get overwhelmed by legal jargon, believe they won’t get a fair hearing and fear upsetting their lawyer.” Legal Services Consumer Panel, March 2013 Because of this...
The Law Society has issued guidance for solicitors to comply with the ADR Directive, by 1 October 2015, to include wording for client care letters: Suggested text: The Law Society has composed the following text which solicitors may wish to use in their correspondence...
The Law Society has issued guidance regarding the ADR Directive information requirements for Solicitors and ProMediate is one of the ADR entities certified to deal with disputes between lawyers and clients. Solicitors are obliged to put forward an ADR option to...
The Legal Ombudsman has launched its consultation regarding proposed changes to its scheme rules so as to become a certified Alternative Dispute Resolution provider under the EU ADR directive. Responses are due by 2 November which is a short deadline. If implemented,...
Lord Denning once said: “Cash flow is the life-blood of the construction industry. It might be added that when the circulation is impeded by clots the consequence is thrombosis! One of the greatest threats to cash flow is the incidence of disputes.” Lord Denning...
Ok. Too early to talk about Christmas? As the story below illustrates, disputes between employees and employers can result in a very public airing of the dirty washing, yet an increasing number of employers are finding a new way of resolving such disputes through...
