Oct 11, 2015
Been tempted by by the shiny new iPhone 6s? Although ProMediate has not been certified yet to deal with disputes relating to mobile phones, this is an area where we are experienced and clients often contact us about mobile phone contract disputes. One...
Oct 9, 2015
When did you last complain? How do you feel when someone complains about you or your business? Under the ADR Directive, even Basil Fawlty would have to sign post to a certified ADR Provider. What can you do to avoid getting that far? We all know how we should respond...
Oct 9, 2015
There is still time to respond to the Legal Onbudsman’s consultation about certification as an ADR Provider under the directive and the plan to allow indefinite complaints about lawyers (subject to discretion over stale complaints). In the meantime, the new...
Oct 8, 2015
Today is my day off and where better to spend it than at the RIAD legal expenses conference in Brussels looking at the issue of online dispute resolution? Ok, many people will think that I have finally lost the plot but actually legal expenses insurers have...
Oct 8, 2015
I always wondered how LinkedIn could make money, but now I know, although it is probably not quite what the owners were thinking of….Congratulations to those canny US class action lawyers who have made claims on behalf of LinkedIn users who sent invitations to...
Oct 6, 2015
Speaking at a fringe event at the Conservative party conference, in the context of a debate regarding legal costs, former City solicitor and recently elected Conservative MP Alberto Costa said some of his ex-colleagues are still not doing enough to encourage and...
Oct 6, 2015
Up until now many businesses have avoided taking any action to comply with the ADR Directive that came into force from 1 October 2015 and many will be waiting until some enforcement action is taken before dealing with the new paradigm. Some may well not be...
Oct 6, 2015
With all the furore over the ADR Directive, people will perhaps have forgotten the overarching directive on mediation, designed to encourage the use of mediation in member states. Now the European Commission has made a call for a public consultation on the application...
Oct 5, 2015
If there is one area clients would agree is crying out for a more flexible approach to ADR, it is the legal sector, where the Legal Ombudsman (LeO) will not look at complaints generally after 6 months and if they involve negligence claims. If that is the case they...
Oct 5, 2015
Update: we have now heard that having rejected an offer of £1.2m, Eva Carneiro has settled her claim before giving evidence and after Jose Mourinho turned up at the Tribunal. Chelsea issued a statement, saying it “regretted the circumstances” that led to...
