May 11, 2016
CEDR has published the results of its annual survey of mediation. The mediation market is worth at least £26.5 million per annum. The value of cases totals over £10.5 billion and saves business £2.8 billion per annum. The results show that 86% of cases settle through...
May 11, 2016
We heard today at the CMCL conference from Geoff Sharp from New Zealand about the role of mediation following the earthquake. Mediation has had a vital role in resolving complaints and claims by policyholders, including the Church, regarding property damage. It truly...
May 11, 2016
Solicitors brought before professional disciplinary tribunals should be assessed to the civil standard of proof instead of the current criminal standard, according to the Legal Services Board and the Solicitors Regulation Authority (SRA). We would recommend that...
May 10, 2016
We are certified to deal with complaints by consumers against businesses through the EU Online Platform that all UK businesses are required to signpost to on their websites even if they don’t want to use ADR. This leads to confusion for consumers. Sadly that...
May 9, 2016
According to a Lexis Nexis report on the state of the legal profession, clients have a far lower opinion of the abilities of their law firms than the lawyers have of themselves. Law firms need to be more aware of their needs, or complaints will follow. If law firms...
May 4, 2016
It is not just complaints about goods and services that can be made by consumers. Consumers can also complain about age, disability, sex and race discrimination as demonstrated by a story concerning a Tesco customer. This is where an ADR provider can help as well as...
May 3, 2016
Overcoming differences Small businesses that find themselves in disputes with customers are facing more pressure to resolve matters away from court. (According to the Federation of Small Business in this month’s First Voice magazine). ProMediate makes it...
Apr 29, 2016
Consumers are increasingly venting their frustration with businesses through social media and review sites such as Trip Advisor. A ruling from Germany may make it more difficult for these sites to publish their reviews in Germany at least. There has been an explosion...
Apr 23, 2016
The scandal over emissions tests being faked continues to rumble on, demonstrating that complaints about performance of goods can lead to the destruction of an industry. People are looking for redress and mediation in these situations could be effective. The furore...
Apr 23, 2016
Sometimes all anyone wants is an apology. New legislation in Scotland makes it easier to apologise without incurring liability. The Apologies (Scotland) Act 2016 (The Apologies Act) came into force on 24 February 2016. This new piece of legislation makes it possible...
