May 9, 2016
According to a Lexis Nexis report on the state of the legal profession, clients have a far lower opinion of the abilities of their law firms than the lawyers have of themselves. Law firms need to be more aware of their needs, or complaints will follow. If law firms...
May 4, 2016
It is not just complaints about goods and services that can be made by consumers. Consumers can also complain about age, disability, sex and race discrimination as demonstrated by a story concerning a Tesco customer. This is where an ADR provider can help as well as...
May 3, 2016
Overcoming differences Small businesses that find themselves in disputes with customers are facing more pressure to resolve matters away from court. (According to the Federation of Small Business in this month’s First Voice magazine). ProMediate makes it...
Apr 29, 2016
Consumers are increasingly venting their frustration with businesses through social media and review sites such as Trip Advisor. A ruling from Germany may make it more difficult for these sites to publish their reviews in Germany at least. There has been an explosion...
Apr 23, 2016
The scandal over emissions tests being faked continues to rumble on, demonstrating that complaints about performance of goods can lead to the destruction of an industry. People are looking for redress and mediation in these situations could be effective. The furore...
Apr 23, 2016
Sometimes all anyone wants is an apology. New legislation in Scotland makes it easier to apologise without incurring liability. The Apologies (Scotland) Act 2016 (The Apologies Act) came into force on 24 February 2016. This new piece of legislation makes it possible...
Apr 21, 2016
According to Sir Clive Woodward, “he or she who wins at IT tends to win” and this is where ProMediate has an advantage in mediation as we are able to conduct mediations online, which is likely to be the future for dispute resolution. Successful mediators...
Apr 18, 2016
There is no better example perhaps of wasted legal costs than the superinjunction obtained by a celebrity to prevent citizens of England and Wales from finding out that his/her marriage is not as conventional as they think. This sums up images of someone desperately...
Apr 18, 2016
A legal dispute has begun over the authorship of Led Zeppelin’s most famous song Stairway to Heaven. It is alleged that the opening chords to the song were in fact stolen from a 1967 song Taurus, by the band Spirit. It will be heard by a jury in May, a US judge has...
Apr 16, 2016
Solicitors should be granted two free hearings annually by the complaints watchdog, the profession’s leaders said last week as they attempted to ease cost burdens of vexatious cases on smaller practices. The Law Society called on the Legal Ombudsman to revert to...
