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They should’ve mediated!

Three cases where mediation might have been a better option! 1. Tim Yeo Tim Yeo pursued libel litigation having taken offence at articles in The Sunday Times accusing him of being willing and prepared to breach the MPs’ code of conduct. Part of Yeo’s...

Update on ODR EU Portal

  We have received a further update. The EU platform, which all businesses are obliged to link to their websites, is technically ready to be launched on 9 January 2016. It appears however that only few Member States will be in a position to notify their national list...

Legal Ombudsman not proceeding with ADR application

We are pleased to note that the Office for Legal Complaints (OLC) has decided that it will not proceed with an application to become an ADR entity based on the changes to its scheme rules on which it consulted this Autumn. This is good news because the proposed...

Moving the ODR goalposts – EU Portal delayed

  The EU Online Dispute Resolution Portal was meant to come into being on 9 January 2016 but is now delayed until 15 February 2016! This gives businesses more time to comply and add the link to the Portal to their websites and change their terms and conditions,...

Holiday Cancellations – unfair terms

In the dark days of December people are already thinking about next year’s summer holiday. When booking make sure you read the cancellation policy and take out travel insurance if you have not already done so. An issue has recently been highlighted about refunds...