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Right to Broadband!

High speed broadband – a new right likely to bring new claims? Under the Queen’s Speech families will get the right to automatic compensation if their broadband fails. Ofcom, the industry regulator, will also get an automatic right to force broadband...

Personal Injury Mediation/ADR Survey

ProMediate has mediators who deal with personal injury/RTA/clinical negligence claims. We are carrying out a short survey (2 questions) as to the use of ADR by practitioners in this area and whether this will increase in future. We should be grateful if you could...

Catch all settlement clauses

We have previously written about the release of unknown claims when settling a case at mediation. Some parties try to add in a clause that reads “in full and final settlement of all claims known and unknown” The Court has to compare the release against the...

Managing Your Litigation Risk

It is a truth universally acknowledged that it is difficult to predict outcomes in litigation and this is demonstrated by the cases that proceed to trial with both parties convinced in the merits of their own cases. It is not scientific. One party has to lose in the...

Mediation – Saves businesses £2.8 billion per annum

CEDR has published the results of its annual survey of mediation. The mediation market is worth at least £26.5 million per annum. The value of cases totals over £10.5 billion and saves business £2.8 billion per annum. The results show that 86% of cases settle through...

Mediation after a catastrophe – Turning a catastrophe into a triumph

We heard today at the CMCL conference from Geoff Sharp from New Zealand about the role of mediation following the earthquake. Mediation has had a vital role in resolving complaints and claims by policyholders, including the Church, regarding property damage. It truly...

solicitors complaints – tightening the screws

Solicitors brought before professional disciplinary tribunals should be assessed to the civil standard of proof instead of the current criminal standard, according to the Legal Services Board and the Solicitors Regulation Authority (SRA). We would recommend that...

EU online dispute resolution update

We are certified to deal with complaints by consumers against businesses through the EU Online Platform that all UK businesses are required to signpost to on their websites even if they don’t want to use ADR. This leads to confusion for consumers. Sadly that...