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Avoiding Conflict

At the moment conflict is institutionalised in the divorce process. This means that in order to get a divorce couples have to raise issues of unreasonable conduct, adultery or have lived apart for 5 years. This automatically turns the process away from a conscious...

Got a grievance in the workplace?

Sometimes, a confrontational approach to workplace disputes does not achieve the best outcome. It was standing-room only at the Civil Mediation Council (CMC) (of which ProMediate is a board member) workplace mediation conference – “Save Time, Save Money, Save Stress:...

Employment Disputes – conciliation on the rise

Controversial charges imposed on employment claims have succeeded in shifting actions away from tribunals and into conciliation. In a review the Ministry of Justice said that the imposition of fees in 2013 had “broadly met its objectives”. Sir Oliver...

Customer Complaints

  There are still some retailers such as Currys and Argos who will not use alternative dispute resolution for consumer complaints despite its evident advantages. An extreme example of a consumer complaint that could have been resolved through mediation is one...

Happy Christmas and New Year!

          Happy Christmas! What will 2017 have in store for mediation? The Small Business Commissioner will be established for a start.

Happy Christmas!

Christmas should be a time of peace and reconciliation. We also find that people want to resolve their disputes and have a fresh start in the New Year. There is surely no better Christmas present than the end to personal conflict and some funds for Christmas presents...

Helping to see the wood from the trees

Neighbour disputes can be costly and time consuming with the added stress of living next to the person you are suing. Mediation can be a much less costly alternative to expensive legal proceedings as a recent news story demonstrates. The head of a City of London law...