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Customer Complaints

  There are still some retailers such as Currys and Argos who will not use alternative dispute resolution for consumer complaints despite its evident advantages. An extreme example of a consumer complaint that could have been resolved through mediation is one...

Happy Christmas and New Year!

          Happy Christmas! What will 2017 have in store for mediation? The Small Business Commissioner will be established for a start.

Happy Christmas!

Christmas should be a time of peace and reconciliation. We also find that people want to resolve their disputes and have a fresh start in the New Year. There is surely no better Christmas present than the end to personal conflict and some funds for Christmas presents...

Helping to see the wood from the trees

Neighbour disputes can be costly and time consuming with the added stress of living next to the person you are suing. Mediation can be a much less costly alternative to expensive legal proceedings as a recent news story demonstrates. The head of a City of London law...

Civil Mediation Council welcomes new chief executive.

Civil Mediation Council (CMC) is delighted to announce the appointment of Eileen Pereira as its new chief executive. Eileen takes up the post in January 2017 following a restructure of the organisation. Eileen comes to CMC with extensive experience in the charitable...

Solicitors can’t budget

Law firms are woefully slack in sticking to litigation budgets, a survey has revealed. Just 2 per cent of costs draftsmen, say they routinely work with solicitors that always adhered to their budgets. Nearly a quarter of costs lawyers exceeded their budgets in...

Claims against other parties following settlement

It is often the case that a Claimant has a claim against more than one party and they want to settle one claim and reserve the right to pursue another. The Court of Appeal has held that a Claimant’s previous settlement with a contract breaker did not discharge...