Up until now many businesses have avoided taking any action to comply with the ADR Directive that came into force from 1 October 2015 and many will be waiting until some enforcement action is taken before dealing with the new paradigm. Some may well not be...
With all the furore over the ADR Directive, people will perhaps have forgotten the overarching directive on mediation, designed to encourage the use of mediation in member states. Now the European Commission has made a call for a public consultation on the application...
If there is one area clients would agree is crying out for a more flexible approach to ADR, it is the legal sector, where the Legal Ombudsman (LeO) will not look at complaints generally after 6 months and if they involve negligence claims. If that is the case they...
Update: we have now heard that having rejected an offer of £1.2m, Eva Carneiro has settled her claim before giving evidence and after Jose Mourinho turned up at the Tribunal. Chelsea issued a statement, saying it “regretted the circumstances” that led to...
Today, the Consumer Rights Act 2015 and the Alternative Dispute Resolution Directive come into effect. The Act replaces three big pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and...
Less than a day to go to the information requirements for complaints about businesses coming into effect. This covers all businesses including lawyers. We are well placed to help you to comply with the directive and offer membership packages to businesses so that...
With only 2 days until the implementation of the ADR Directive, England fans are looking at their options to complain following their team’s sorry performance against the formidable Welsh on Saturday. They are questioning captain Chris...
The ADR directive is no joke! A lot of businesses have still not woken up to the need to put in place arrangements to offer a certified Alternative Dispute Resolution provider to clients and customers from Thursday, thanks to the EU directive on this issue but...
Sometimes something rare comes along that changes our perspective and outlook on life, like a red moon. Unfortunately waking up at 3am was a sacrifice I was unwilling to make to witness this event and many people will have slept through it, unawares. Others may have...
With only 7 days to go to the implementation of the ADR Directive, lawyers are contacting us to get their arrangements in place to deal with client complaints. After 1 October, they all need to inform clients of a certified ADR provider to deal with any unresolved...
