Nov 6, 2015
At long last, BIS has published ODR guidance for businesses. It has been added as an annex to the existing detailed ADR guidance for business that was previously published on the Chartered Trading Standards Institute’s Business Companion website. As the ODR platform...
Nov 6, 2015
People may have forgotten the Small Business Commissioner proposal which was launched following the election. In the meantime though there has been work going on behind the scenes and the legislation has been drafted and put before parliament. Time for an update: The...
Nov 3, 2015
A Court Users’ Survey has found that most Court users would like to avoid using the Courts! This is not really surprising as who if asked would say that they really look forward to Court, or the dentist or hospital? It is a distressed purchase. This is why the...
Oct 26, 2015
Holiday cancellations are in the news given the issues with travel to Sharm el-Sheik. Package holidaymakers are protected and can expect a full refund or an alternative holiday if Foreign Office advice prevents them flying to Sharm, but people who have booked...
Oct 24, 2015
We thought it would be useful to summarise the position regarding flight delays under the EU regulations: Under the Denied Boarding Regulation, what you are entitled to depends on the length of your delay and the length of your flight. You are entitled to meals,...
Oct 24, 2015
The question a lot of consumers will be asking right now is “how do I know what I am buying is all it seems to be?” following the Volkswagen scandal about deisel efficiency. It turns out that deisel engines are 4 times more polluting than a bus. This seems...
