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77th minute – higher prices = angry customers.

When Liverpool Football Club decided to increase its ticket prices to £77 fans voted with their feet. Thousands walked out at the 77th minute. Court fees were increased to make the Courts self funding unlike other public services. The Ministry of Justice claimed this...

Mediate to improve customer service

Customer service handling is the new shop window and from Monday businesses can improve their processes as they have to link up to the away ODR platform, a solution that many were not aware that they needed. It is a fact though that an independent third party can be...

Small Businesses Priced out of Legal Advice turn to ADR

This week it was reported that the average hourly fee charged by partners in the city’s biggest and most profitable firms in 2015 was £850 and peaked this year at a record £1,100, or £18 per minute. The report says hourly rates for elite London firms are at a record...