Feb 12, 2016
It was reported that the number of Solicitor negligence claims issued in the High Court fell last year by nearly half after rocketing by threefold in 2014. As a result professional indemnity law firms are having to consider staffing levels. The reason for this is that...
Feb 11, 2016
We are asking whether what the kindle has done for libraries will now spread into the justice system? It is fair to say that the Court service is in a state of flux. It is currently considering whether to merge the high court and county court as well as the...
Feb 11, 2016
When Liverpool Football Club decided to increase its ticket prices to £77 fans voted with their feet. Thousands walked out at the 77th minute. Court fees were increased to make the Courts self funding unlike other public services. The Ministry of Justice claimed this...
Feb 11, 2016
Customer service handling is the new shop window and from Monday businesses can improve their processes as they have to link up to the away ODR platform, a solution that many were not aware that they needed. It is a fact though that an independent third party can be...
Feb 10, 2016
On Monday 15 February 2016, the new European Union Online Dispute Resolution platform (the ‘ODR Platform’) will be available for use by consumers and traders. The main thing you need to know is that businesses trading online have to include the following...
Feb 10, 2016
This week it was reported that the average hourly fee charged by partners in the city’s biggest and most profitable firms in 2015 was £850 and peaked this year at a record £1,100, or £18 per minute. The report says hourly rates for elite London firms are at a record...
Feb 10, 2016
On Monday an EU complaints IT platform will be born and all UK businesses selling online will have to have a link to it! Consumers and businesses should be celebrating as this should make ADR more popular for dealing with customer complaints that can’t be...
Feb 10, 2016
This week was an exciting one for ADR and mediation with the first meeting of the All Parliamentary Party Group on ADR at the House of Commons. This was an opportunity for MPs to hear about all the different forms of ADR including mediation and how uptake can...
Feb 4, 2016
The body that investigates public complaints about lawyers has had its accounts censured for further expenses payments to officials described as “novel and contentious”. The National Audit Office has “qualified” the accounts of the Office for...
Feb 4, 2016
It is easy to become jaded when you are dealing customer complaints on a daily basis, but recent examples of great customer service deserve a mention. Virgin Trains very kindly permitted me to change my journey to catch a different train than I had booked so as to get...
