More examples of great vs non existent customer services reported today. Both customers were in for a nasty shock but received different treatment. Waitrose paid for a family with a one year old toddler to stay in a hotel for two days after they thought that their...
Click2Mediate Claims Against Lawyers – ProMediate Certified ADR scheme ProMediate has been certified by CTSI to provide ADR to Solicitors in dispute with clients under the ADR Directive. Solicitors already have to provide details of the Legal Ombudsman to...
There is a controversy about the Bake Off every week! This week the question raised by dietitians and weight-loss experts is whether the Bake Off portrayed a ‘confusing and misinformed’ message about sugar. In Wednesday’s ‘free-from’...
Not a week goes by without controversy erupting at the Great British Bake Off. last week we reported on the injustice regarding the lion bread decision. This week the issue was the use or non-use of blow torches for the creme brûlées. Mary Berry insisted that the...
In a recent Court decision (Murray v Bernard) which was a case about challenging a will, the judge reiterated the rule that a refusal to mediate will lead to a costs penalty. However, in this case although the Claimants had at first refused to mediate, they later...
ProMediate today launches its new service – The General Dispute Resolution Service – which is probably the first service to cater for retailers and other businesses who want to try mediation first, but agree at the outset of the process that if they...
What rights do customers have when they get delayed on the train or plane? https://www.schengenvisainfo.com/travel-guide/flight-delay-compensation/ Original post August 2015: Ryanair lost a test case over flight delays, in Manchester County Court which could have...
Not nice-Hundreds of thousands of people in Lancashire have been told to boil tap water because of a treatment plant near Preston being contaminated with cryptosporidium, a particularly nasty bug. Health officials have reassured people that boiled tap water is safe to...
On a lighter note, when is it possible to challenge the result of a TV competition? People have complained that the lion bread baked by Paul Jagger did not win him the top prize on the Great British Bake off. Paul Hollywood, Bake Off judge, praised the...
Is this the biggest and most damaging data leak in history? There is no doubt that many thousands of people will be complaining about the release of their personal data though the affairs dating website, Ashley Madison. This involves the release by hackers of personal...
