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Mediation Awareness Week

UK Mediation Awareness Week (MAW)_10-17 October 2016 The UK Working Group have set the date for the inaugural MAW, to coincide with the MAW in Ireland. All interested mediation groups, bodies and individuals are invited to “save the date” and watch out for...

Chamber of Commerce Mediation Service

The GMCC has launched a dispute management service which offers mediation to businesses for B2B and B2C disputes as well as workplace. It covers all disputes from A-Z!  The service is low cost, confidential and convenient, available to members and lawyers alike to...

When an apology is not enough

  Retailers are obliged to provide details of an approved ADR provider under the ADR Directive. It is often the case that a customer feels aggrieved and conciliation and mediation by an independent third party can help. Such a situation is typified by what...

Civil Mediation Council Conference

CMC ANNUAL CONFERENCE WEDNESDAY 11TH MAY 2016 CONGRESS CENTRE, LONDON The profession of mediator, if that is what it is, is more than merely assisting disputant parties to reach a settlement, it is to enable them to reach the right settlement for them – meeting their...

ADR after the Directive

According to European Commission’s surveys, in 2010 one EU consumer out of five has experienced problems in relation to the purchase of goods or services within the EU market. The estimated financial losses amount to 0.4% of EU GDP. The Commission envisages that...

Lawyers to improve complaints information

  ProMediate has been authorised to deal with complaints about lawyers, before clients turn to the Legal Ombudsman. We take that responsibility very seriously. It is important that lawyers consider conciliation and mediation as part of the complaints process and...