Aug 12, 2016
We recently had to have a vehicle repaired and it took over 8 visits to the garage in question. That got us thinking. All businesses are required to signpost customers to ADR when complaints cannot be resolved. That includes motor repairs and sales. Mediation...
Aug 10, 2016
For parties wanting to mediate in Manchester we have a special arrangement with the Chamber of Commerce on Deansgate to use their facilities including meeting rooms. So, don’t hesitate – mediate in Manchester!
Aug 8, 2016
Increasing Court fees are leading to people avoiding Court. One way of doing this is to mediate early on, before issuing proceedings. The Courts encourage parties to mediate and can make a costs order against parties if they refuse to do so. The body which compiles...
Aug 6, 2016
Lord Justice Briggs in his report on the structure of the Civil Courts says that “there appears to be a particular shortfall in the potential penetration of mediation in relation to personal injuries and clinical negligence claims. Feedback …...
Aug 6, 2016
All businesses are obliged to provide details of a certified ADR Provider following an unresolved complaint, but not obliged to use ADR. It is not known who Argos puts forward or whether they use ADR, but the following case is an example of a customer complaint...
Aug 4, 2016
Nearly half of small businesses in Britain are failing to seek legal advice for legitimate potential claims, research shows. Concerns over legal fees and the amount of time required to mount a legal action were cited as the main reasons dissuading the nation’s...
