Select Page

Defamation claims – Mediate!

In our fourth article during mediation awareness week we focus on defamation claims. These are well suited to mediation as there are issues of confidentiality and reputation at stake as well as legal costs, which can be notoriously high. Two celebrities have launched...

Threatening offers!

  In my third article during mediation week we consider when it is acceptable to make an offer or demand in the course of a mediation that includes a threat, veiled or otherwise to refrain from doing something damaging to a party. This is quite a technical...

Clients want to mediate

In the second of our articles during mediation awareness week, we refer to a survey on the business of law publisher by Lexis Nexis. The survey found that lawyers did not appreciate that they work in a service industry and clients do not agree with them that they...

Mediate and retain customers

The facts speak for themselves · 52% of the public think more highly of a business that handles complaints effectively; · 43% would feel more confident in a company that offered access to a dispute resolution service, such as an ombudsman scheme; · 26% would be more...