Aug 21, 2015
What rights do customers have when they get delayed on the train or plane? https://www.schengenvisainfo.com/travel-guide/flight-delay-compensation/ Original post August 2015: Ryanair lost a test case over flight delays, in Manchester County Court which could have...
Aug 21, 2015
Not nice-Hundreds of thousands of people in Lancashire have been told to boil tap water because of a treatment plant near Preston being contaminated with cryptosporidium, a particularly nasty bug. Health officials have reassured people that boiled tap water is safe to...
Aug 20, 2015
On a lighter note, when is it possible to challenge the result of a TV competition? People have complained that the lion bread baked by Paul Jagger did not win him the top prize on the Great British Bake off. Paul Hollywood, Bake Off judge, praised the...
Aug 19, 2015
Is this the biggest and most damaging data leak in history? There is no doubt that many thousands of people will be complaining about the release of their personal data though the affairs dating website, Ashley Madison. This involves the release by hackers of personal...
Aug 19, 2015
When taking a complaint further with a business under the ADR Directive, consumers could be forgiven for believing that their only options are to go to an ombudsman or the Court, such is the weight of publicity that has greeted the launch of new ombudsman services...
Aug 16, 2015
Breaking up can be hard to do, particularly if you have been in a long term contractual relationship with a business! In times of austerity and competition, businesses are desperately keen to keep your business. It is reported that Sky TV is unwilling to let its...
Aug 14, 2015
In the Queen’s speech the government announced that it would be looking at a conciliation service to deal with late payment disputes between businesses. BIS has now announced a consultation on setting up a Small Business Commissioner to handle disputes between...
Aug 13, 2015
Holiday complaints are on the rise and in the age of social media, everyone is a reporter. Today, for example it was reported that holidaymakers complained when staff at a Turkish resort stormed the pool area with fake guns and cans of ‘fuel’. One guest...
Aug 12, 2015
Apparently Richard Branson’s top tips for success are: 1. Follow your dreams 2. Make a positive difference in the world 3. Believe in your ideas 4. Have fun and look after your team 5. Don’t give up 6. Make lots of lists 7. Get out there and do things 8....
Aug 12, 2015
Customers are increasingly complaining about difficulties in cancelling contracts, such as Sky TV. Now a frustrated BT customer claims to have been left on hold for more than 14 hours when he called to try cancelling his contract before finally hanging up. Paul...
