Sep 28, 2015
With only 2 days until the implementation of the ADR Directive, England fans are looking at their options to complain following their team’s sorry performance against the formidable Welsh on Saturday. They are questioning captain Chris...
Sep 28, 2015
The ADR directive is no joke! A lot of businesses have still not woken up to the need to put in place arrangements to offer a certified Alternative Dispute Resolution provider to clients and customers from Thursday, thanks to the EU directive on this issue but...
Sep 28, 2015
Sometimes something rare comes along that changes our perspective and outlook on life, like a red moon. Unfortunately waking up at 3am was a sacrifice I was unwilling to make to witness this event and many people will have slept through it, unawares. Others may have...
Sep 23, 2015
With only 7 days to go to the implementation of the ADR Directive, lawyers are contacting us to get their arrangements in place to deal with client complaints. After 1 October, they all need to inform clients of a certified ADR provider to deal with any unresolved...
Sep 23, 2015
We deal with a lot of holiday complaints at ProMediate. Thomas Cook was in the news again recently: A military veteran with terminal cancer was forced to cancel his holiday because he had a chemotherapy appointment. Initially Thomas Cook refused to give him a refund....
Sep 21, 2015
Sometimes companies can face a large number of complaints about a particular issue affecting all of their products. This is likely to be the case with Volkswagen, unfortunately. How it deals with this situation could have serious implications for its future. Over 11...
Sep 18, 2015
We are proud to be registered with the Civil Mediation Council Limited as well as being certified by CTSI for dealing with solicitors and other businesses’ complaints, providing double reassurance to users Disclaimer: The information and any commentary on the...
Sep 18, 2015
BIS have responded briefly to the recent consultation about the role of the Small Business Commissioner, to help with disputes between small and larger businesses, particularly as to late payment of invoices....
Sep 18, 2015
“Only half of people are confident complaining to a lawyer. People are confused about what to do, get overwhelmed by legal jargon, believe they won’t get a fair hearing and fear upsetting their lawyer.” Legal Services Consumer Panel, March 2013 Because of this...
Sep 10, 2015
The Law Society has issued guidance for solicitors to comply with the ADR Directive, by 1 October 2015, to include wording for client care letters: Suggested text: The Law Society has composed the following text which solicitors may wish to use in their correspondence...
