Aug 25, 2015
ProMediate today launches its new service – The General Dispute Resolution Service – which is probably the first service to cater for retailers and other businesses who want to try mediation first, but agree at the outset of the process that if they...
Aug 21, 2015
What rights do customers have when they get delayed on the train or plane? https://www.schengenvisainfo.com/travel-guide/flight-delay-compensation/ Original post August 2015: Ryanair lost a test case over flight delays, in Manchester County Court which could have...
Aug 21, 2015
Not nice-Hundreds of thousands of people in Lancashire have been told to boil tap water because of a treatment plant near Preston being contaminated with cryptosporidium, a particularly nasty bug. Health officials have reassured people that boiled tap water is safe to...
Aug 20, 2015
On a lighter note, when is it possible to challenge the result of a TV competition? People have complained that the lion bread baked by Paul Jagger did not win him the top prize on the Great British Bake off. Paul Hollywood, Bake Off judge, praised the...
Aug 19, 2015
Is this the biggest and most damaging data leak in history? There is no doubt that many thousands of people will be complaining about the release of their personal data though the affairs dating website, Ashley Madison. This involves the release by hackers of personal...
Aug 19, 2015
When taking a complaint further with a business under the ADR Directive, consumers could be forgiven for believing that their only options are to go to an ombudsman or the Court, such is the weight of publicity that has greeted the launch of new ombudsman services...
