Nov 1, 2016
There has been an increase in the number of claims against solicitors going to Court. This would appear to indicate a failure by lawyers to use ADR and mediation to resolve claims at an early stage. Since October 2015 lawyers have been under a duty to inform clients...
Nov 1, 2016
If you you are a consumer having difficulty getting a business to use ADR, or an individual in dispute with any other party, we can contact them ourselves using our mediation set up service. If they refuse to use ADR then we can issue you with a...
Oct 31, 2016
Travel agents last week called for a crackdown after seeing rising levels of claims from holidaymakers who have become ill on holiday. The Association of British Travel Agents blamed ‘aggressive sales practices of some claims management companies’ for a ‘significant’...
Oct 26, 2016
We attended the Greater Manchester Chamber of Commerce Action for Business event on 26 October to speak about ADR. It was surprising that very few attendees had heard of the requirement to offer details of a certified ADR Provider to customers who complain, on...
Oct 24, 2016
According to a survey consumers are put off instructing lawyers because of the cost. Below we explain why consumers are better off trying mediation first. Consumers generally overestimate the cost of legal services and are failing to get appropriate advice regarding...
Oct 21, 2016
We recommend mediating disputes with clients – there is an obligation to provide details of a certified ADR provider and whether a firm will use them, so why are solicitors still refusing to mediate and allowing the client to go straight to the ombudsman?...
