Obviously the best way to avoid a dispute is to prepare for what might happen if one occurs.
CEDR provides a very useful free resource on its website, which consists of model clauses for ADR and mediation.
We always encourage organisations to include dispute resolution clauses in contracts with mediation as a first recourse if a dispute arises.
The documents are downloaded by 20,000 users annually the documents can be accessed on this link.
CEDR say that:
As part of our not-for-profit mission, CEDR provides model alternative dispute resolution (ADR) contracts clauses in 20+ languages, free to download, to reflect best practice and the changing requirements for mediation
Also Practical Law provides similar clauses based on the CEDR clauses. https://uk.practicallaw.thomsonreuters.com/9-107-3859?transitionType=Default&contextData=(sc.Default)
Clearly the clauses can be amended and used as the user sees fit. We would suggest amending the clauses to allow for other mediation / ADR providers to be freely used. That allows more freedom of choice to organisations if they do unfortunately have a dispute. There is no obligation to refer to CEDR in such clauses.