We deal with a lot of holiday complaints at ProMediate. Thomas Cook was in the news again recently: A military veteran with terminal cancer was forced to cancel his holiday because he had a chemotherapy appointment. Initially Thomas Cook refused to give him a refund....
Sometimes companies can face a large number of complaints about a particular issue affecting all of their products. This is likely to be the case with Volkswagen, unfortunately. How it deals with this situation could have serious implications for its future. Over 11...
We are proud to be registered with the Civil Mediation Council Limited as well as being certified by CTSI for dealing with solicitors and other businesses’ complaints, providing double reassurance to users Disclaimer: The information and any commentary on the...
BIS have responded briefly to the recent consultation about the role of the Small Business Commissioner, to help with disputes between small and larger businesses, particularly as to late payment of invoices....
“Only half of people are confident complaining to a lawyer. People are confused about what to do, get overwhelmed by legal jargon, believe they won’t get a fair hearing and fear upsetting their lawyer.” Legal Services Consumer Panel, March 2013 Because of this...
