Holiday complaints are on the rise and in the age of social media, everyone is a reporter. Today, for example it was reported that holidaymakers complained when staff at a Turkish resort stormed the pool area with fake guns and cans of ‘fuel’. One guest...
Apparently Richard Branson’s top tips for success are: 1. Follow your dreams 2. Make a positive difference in the world 3. Believe in your ideas 4. Have fun and look after your team 5. Don’t give up 6. Make lots of lists 7. Get out there and do things 8....
Customers are increasingly complaining about difficulties in cancelling contracts, such as Sky TV. Now a frustrated BT customer claims to have been left on hold for more than 14 hours when he called to try cancelling his contract before finally hanging up. Paul...
Various new “ombudsmen” have trumpeted their arrival on the ADR scene recently. Consumers and businesses should be aware that these organisations will be issuing contractually binding decisions, unlike ProMediate, which offers a conciliation and mediation...
How important is it for a mediator to have detailed knowledge about the underlying subject matter of the dispute? It is commonly considered that the mediator needs to be qualified in the profession relevant to the dispute; that a case with deep legal issues requires a...
