Biennial ADR Report 2025
(Schedule 5 and Schedule 6 Information)
As part of our commitment to transparency and accountability as an approved ADR provider, ProMediate (UK) Limited publishes its biennial report in accordance with the requirements of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
This report covers the period 1 October 2023 to 30 September 2025 and includes statistical information about the number and types of consumer disputes we have handled, the average time taken to resolve cases, our compliance rates, and the training undertaken by our mediators.
During the reporting period, ProMediate dealt with a range of consumer disputes, including vehicle repair and retail goods complaints, achieving a 100% compliance rate with ADR outcomes. We continue to advocate for wider use of ADR across the consumer and business sectors, believing that early mediation and constructive engagement can save time, costs, and relationships.
You can read the full report below:
📄 [Download the Biennial ADR Report 2025 (PDF)]