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The scandal over emissions tests being faked continues to rumble on, demonstrating that complaints about performance of goods can lead to the destruction of an industry. People are looking for redress and mediation in these situations could be effective.

The furore was reignited after “real world” tests commissioned by the Government found manufacturers were deliberately reducing emissions controls on their engines when it is cold to reduce damage to them.

It showed that all of Britain’s most popular diesel cars exceeded legal limits – with toxic emissions up to 14 times higher than claimed.

There have been calls for compensation for all UK deisel drivers, but what about the consequences for the health of the general population?