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Greater Manchester Chamber of Commerce

Dispute Management Service



Greater Manchester Chamber of Commerce Dispute Management Service

delivered in partnership with Promediate Ltd.


What is the Dispute Management Service?

The Dispute Management Service is a partnership between Greater Manchester Chamber of Commerce and Alternative Dispute Resolution (ADR) specialists and Chamber member, Promediate (

Why use the Dispute Management Service?

Businesses are increasingly turning to mediation rather than going to Court and The Chamber are keen to ensure businesses have a trusted mediation option available with the added assurance that it is a service provided by The Chamber.

The Dispute Management Service offers good value for money coming at a fraction of the cost of legal proceedings and also offering confidentiality which legal proceedings cannot.

What does the service involve?

There are three distinct strands to this service which will be delivered by Promediate Ltd:

  • Business/ Business
  • Business/ Employee
  • Business/ Consumer


Business/ Business and Business/ Employee mediations can take place over the telephone, via video internet facilities or in person. Promediate will work with businesses to identify the best available solution.


Business to consumer disputes will be mediated through telephone based mediation.



How much does this service cost?


For Business/ Business and Business/ Employee disputes The Chamber’s Dispute Management service operates on a fixed fee per mediation basis, as per the Government’s Civil Mediation Directory Rates:

Amount claimed Mediation Time Cost per party Total Cost
Up to £5,000 1 Hour £50 £100
Up to £5,000 2 Hours £100 £200
£5,000 to £15,000 3 Hours £300 £600
£15,000 to £50,000 4 Hours £450 £900


For disputes that need to be mediated in person, a room hire charge is also applicable.


Costs will be agreed between all parties prior to the commencement of the mediation service.




How do members access it?

The Chamber will speak with businesses that are interested in pursuing mediation. Once initial discussions have taken place and both parties agree the dispute fits within the parameters of the service, the delivery of the service will be agreed in principle. The Chamber will then initiate the involvement of the delivery partner, Promediate Ltd.

For further information on the Dispute Management Service or for a confidential discussion please contact Chris Taylor at Greater Manchester Chamber of Commerce on / 07525 731 230/ 0161 393 4349..



“An analysis of small businesses’ experience of legal problems, capacity and attitudes”


Small Business Research Centre, Kingston University. 2015.


Key Findings from a sample of 10,528 small firms:


  • Half of firms reporting a legal issue said it had a negative impact; one-quarter of them reported loss of income and one-fifth reported health related problems. Total annual losses to small firms due to legal problems is estimated at £9.79bn


  • The large majority of firms had little contact with legal advisers. Less than one in 10 either employed in-house lawyers or had a retainer with an external provider. Over half of firms experiencing a problem tried to resolve it by themselves. When advice was sought, accountants were consulted more often than lawyers


  • Only 13% of firms viewed lawyers as cost effective. Microenterprises were the least likely to view lawyers as affordable


  • Almost 50% of respondents strongly agreed or agreed with the statement that they use legal service providers as a last resort to solve business problems.



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ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:

Cost to businesses:

Value of Goods or Services

Up to £1,000                                         – £50 plus VAT

– £2,500                                                  – £75 plus VAT

– £5,000                                                  – £100 plus VAT

– £7,500                                                   – £125 plus VAT

– £10,000                                                 – £150 plus VAT

Payment can be made here for individual disputes:

Business Membership fee £100 plus VAT – sign up here……

Cost to Consumers:

Value of Goods or Services

Up to £1,000                                          – £10 plus VAT

£2,500                                                     – £25 plus VAT

£5,000                                                      – £50 plus VAT

£7,500                                                       – £75 plus VAT

£10,000                                                    – £100 plus VAT

The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.

Payment by Consumers can be made here……

Mediation Set up Service

If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.

In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!

When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.

Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.

We charge the following fees for contacting the other party in this way:

Value of Goods or services:

Up to £1,000 – £10 plus VAT

– £2,500       – £25 plus VAT

–  £2,500 upwards – £50 plus VAT

If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)