To instruct a mediator just email us at enquiries@promediate.co.uk or phone us.

Please click on the button to find a list of our mediators and their cvs.

Peter Causton, Director and Mediator answers some questions

What is Mediation?

Mediation is a journey between parties in conflict which hopefully ends in a mutually acceptable resolution, which can be less stressful and costly than litigation.  The mediator plays an important role in the process, helping the parties to understand their options, the risks they face and to work towards resolving their differences.  Mediation is a voluntary and confidential process.  The participants remain in control of the process throughout and the mediator does not impose a solution to the problem.  It is more informal and less costly than going to Court and it is not necessary always to have legal representation.  Quite often, just getting people in a room together, or in separate rooms, seems to help particularly as communication is often a key issue.  It is surprising how often even the most intractable dispute can be resolved through negotiations.  We offer an informal chat to discuss your case free of charge (subject to availability).

About ProMediate

I founded ProMediate in 2015 after training as a mediator and working as a lawyer for 20 years. I am passionate about resolving disputes and saw that there was a better way than going all the way to a trial in many cases.  Litigation and formal Court processes just didn’t work for a lot of people who ended up disappointed with the outcome. In litigation there is frequently a winner and a loser.  Through mediation, parties can avoid losing everything.  In the workplace, people can save their job and find better ways to communicate.  I saw first hand how costs could easily escalate, making it difficult to resolve the underlying disputes.  Now, this is being recognised in society at large, with the government considering making mediation compulsory in some cases.  We have grown over the years and other mediators have joined the panel.  We have a good success rate in resolving disputes (over 90% of cases settle).  All of our mediators are Civil Mediation Council registered and very experienced in their fields. We mediate online, by telephone or in person.  We deal with a wide range of cases, such as disputes about property/land, boundaries and fences, cohabitation, wills and probate, contract and construction, public sector contracts, consumer and business.  There are very few disputes which we cannot help with.  If in any doubt please give us a ring.  You can find out more about our mediators below:

ADR Reports 2024

Our most recent reports are here:

adr report ctsi 24

annual adr report gambling 2024

We currently are concentrating on mediation in civil and commercial cases as there is not a lot of demand from traders for ADR for consumer disputes.

ADR Reports 2021-2023

ADR Biennial and annual CTSI and UK Gambling Commission Reports

Here are our biennial reports as an ADR provider:

1-11-23-ADR report biennial 2021-3

Biennial report 2022-3 gambling

We are pleased to announce the publication of our CTSI biennial ADR Report and the Gambling Commission Biennial Report. These reports, reflecting eight years of progress since the implementation of ADR regulations, are now available for your review. You can access them by clicking on the link above.

It’s been eight years since the ADR regulations were introduced, back when we were still a part of the EU. The EU legislation mandated signposting for resolving consumer disputes, although it did not enforce the use of ADR. Unfortunately, the anticipated transformation in consumer dispute resolution did not materialize as expected. The primary challenge stemmed from limited engagement from traders, despite consumers showing great enthusiasm. Traders found it difficult to comprehend their obligation, which was confined to signposting alone. In contrast, consumers expressed a strong preference for ADR over pursuing litigation.

Regrettably, the uptake we had hoped for has not been realized. We continue to work towards facilitating effective consumer dispute resolution and remain committed to enhancing engagement between traders and consumers.”