Feb 11, 2016
Customer service handling is the new shop window and from Monday businesses can improve their processes as they have to link up to the away ODR platform, a solution that many were not aware that they needed. It is a fact though that an independent third party can be...
Feb 10, 2016
On Monday 15 February 2016, the new European Union Online Dispute Resolution platform (the ‘ODR Platform’) will be available for use by consumers and traders. The main thing you need to know is that businesses trading online have to include the following...
Feb 10, 2016
This week it was reported that the average hourly fee charged by partners in the city’s biggest and most profitable firms in 2015 was £850 and peaked this year at a record £1,100, or £18 per minute. The report says hourly rates for elite London firms are at a record...
Feb 10, 2016
On Monday an EU complaints IT platform will be born and all UK businesses selling online will have to have a link to it! Consumers and businesses should be celebrating as this should make ADR more popular for dealing with customer complaints that can’t be...
Feb 10, 2016
This week was an exciting one for ADR and mediation with the first meeting of the All Parliamentary Party Group on ADR at the House of Commons. This was an opportunity for MPs to hear about all the different forms of ADR including mediation and how uptake can...
