Mar 7, 2016
Retailers are obliged to provide details of an approved ADR provider under the ADR Directive. It is often the case that a customer feels aggrieved and conciliation and mediation by an independent third party can help. Such a situation is typified by what...
Mar 7, 2016
CMC ANNUAL CONFERENCE WEDNESDAY 11TH MAY 2016 CONGRESS CENTRE, LONDON The profession of mediator, if that is what it is, is more than merely assisting disputant parties to reach a settlement, it is to enable them to reach the right settlement for them – meeting their...
Mar 7, 2016
According to European Commission’s surveys, in 2010 one EU consumer out of five has experienced problems in relation to the purchase of goods or services within the EU market. The estimated financial losses amount to 0.4% of EU GDP. The Commission envisages that...
Mar 7, 2016
ProMediate has been authorised to deal with complaints about lawyers, before clients turn to the Legal Ombudsman. We take that responsibility very seriously. It is important that lawyers consider conciliation and mediation as part of the complaints process and...
Mar 1, 2016
It is now over 2 weeks since the EU Platform came on stream, together with the requirement to add a link on businesses’ websites. The jury is still out as to how much the system will be used. We will keep everyone informed as to the uptake.
