Sep 13, 2016
It has been announced that the Solicitors Regulation Authority wants to publicise more information about firms’ and solicitors’ past mistakes. This would be another reason to try to mediate, and ProMediate can help as it is authorised to deal with complaints...
Sep 12, 2016
I am proud to say that the second edition of the Jackson ADR Handbook has been published! We were involved in the editorial board. Let us help you to find a mediator and put it into practice! The Jackson ADR Handbook was created following recommendations by...
Sep 9, 2016
We are all Claimants now! News of the biggest consumer class action case in UK history on behalf of us all. The claim alleges that MasterCard imposed illegal charges on consumers worth £14 billion. The documents served are 600 pages long. The claim has been...
Sep 7, 2016
PROBLEMS AT WORK: “I LIKE THE JOB, IT’S THE PEOPLE…” Most of us will experience this at some point in our working lives, I know I have. It can take many forms and sometimes creep up on us before we know it. For example, the obvious and sadly all too common stress...
Sep 6, 2016
Customers define the businesses they buy from, whether their comments come through social media, forums or online reviews. It is no longer sufficient or effective to stone wall a customer by rejecting a complaint as a dissatisfied customer can damage a business’...
