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Employment Disputes – conciliation on the rise

Controversial charges imposed on employment claims have succeeded in shifting actions away from tribunals and into conciliation. In a review the Ministry of Justice said that the imposition of fees in 2013 had “broadly met its objectives”. Sir Oliver...

Customer Complaints

  There are still some retailers such as Currys and Argos who will not use alternative dispute resolution for consumer complaints despite its evident advantages. An extreme example of a consumer complaint that could have been resolved through mediation is one...

Happy Christmas and New Year!

          Happy Christmas! What will 2017 have in store for mediation? The Small Business Commissioner will be established for a start.