Dec 1, 2020
The Times reports that customer service satisfaction levels are the worst in Europe. Customer service levels ‘are among worst in Europe’. https://www.thetimes.co.uk/article/customer-service-levels-are-among-worst-in-europe-bdb0gxm93 Apparently, the figures from 2018...
Dec 1, 2020
For those of you who missed it there is a short talk about how to become a mediator here: Topic: How to become a mediator Date: Dec 1, 2020 12:59 PM London Share recording with viewers:...
Dec 1, 2020
How hard is it to say sorry? Sometimes in mediation it is what a party wants the most but cannot get, perhaps because the other party thinks they might be admitting they were at fault. In a mediation context, an apology can transform negotiations. It costs nothing but...
Nov 26, 2020
Are you interested in training as a mediator? On 2 December at 1pm via Zoom I will be giving you the low down on what is required. Hi there, You are invited to a Zoom meeting. When: Dec 1, 2020 01:00 PM London Register in advance for this meeting:...
Nov 25, 2020
Back by popular demand – we train mediators – Civil and Commercial/Workplace for registration with the Civil Mediation Council. Click here to learn more Mediator training Don’t just take it from us: Check out reviews from our students: “The content of the...
Nov 15, 2020
I do wonder whether the breakdown in relationships in Downing Street could have been avoided with the help of a workplace mediator. As with other workplaces which are struggling to deal with coronavirus, problems with the team at No 10 Downing Street seem to...
